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Receptionist - London
2 months ago
We are seeking a highly skilled and enthusiastic Receptionist to join our team at The Soho Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is seamless and enjoyable.
Key Responsibilities:- Manage check-in and check-out processes efficiently, ensuring accurate guest information is recorded.
- Handle guest inquiries, requests, and complaints promptly and courteously, providing a warm and welcoming experience.
- Coordinate with other departments to fulfil guest needs and enhance their experience.
- Maintain an organised and tidy front desk area, ensuring a professional appearance.
- Assist with reservations and provide information about hotel facilities, services, and local attractions.
- A keen willingness to work as part of a team, providing exceptional customer service.
- Strong communication skills, with a warm and professional demeanor.
- Excellent attention to detail and organisational skills, ensuring accuracy and efficiency.
- Enthusiasm, positivity, and a proactive approach to tasks, with a passion for delivering exceptional service.
- A competitive hourly rate of 13.64.
- Access to Wagestream, our financial wellbeing app, for everyday savings and real-time financial coaching.
- Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
- Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
- Generous 30% discount off food and drinks at our restaurants and bars.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
We are an international, award-winning group of luxury hotels and bars, renowned for our unique interiors and exceptional service. We value excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels.