Hospitality Manager

3 weeks ago

London, Greater London, United Kingdom Olympus Recruitment Full time

Company Overview:

Olympus Recruitment is a prominent recruitment agency specializing in hospitality management positions. We are dedicated to connecting exceptional candidates with top coffee shops in London.

Salary: £34,000 - £36,000 per annum

Job Description:

We are seeking a highly skilled Assistant Store Manager to lead our client's coffee shop team in Central London. As a key member of the management team, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and fostering a positive environment for both customers and staff.

Responsibilities:

  • Drive sales while controlling costs, maintaining ownership of your P&L.
  • Monitor and manage all aspects of the coffee shop's operations, including inventory, purchasing, and vendor relationships.
  • Ensure consistent preparation of high-quality coffee beverages and other menu items, adhering to established recipes and standards.
  • Oversee the cleanliness and organisation of the coffee shop, ensuring it meets health and safety regulations and presents an appealing ambiance for customers.
  • Develop and implement marketing strategies and promotions to attract new customers and retain existing ones.
  • Track sales and financial performance, analyse data, and make informed decisions to achieve revenue targets and cost control.
  • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
  • Collaborate with the management team to set business goals, implement strategies, and contribute to the growth of the company.
  • Stay up-to-date with industry trends and new coffee products, equipment, and brewing techniques.
  • Conduct staff scheduling, manage payroll, and maintain employee records.
  • Represent the coffee shop in the local community and participate in relevant events to increase brand visibility.

Qualifications:

  • Proven experience as a Store Manager or in a similar hospitality management role.
  • Understanding of financial principles, budgeting, and cost control.
  • Proficiency in using point-of-sale systems and technology.
  • Food safety and hygiene certifications are desirable.
  • Availability to work flexible hours, including weekends and holidays.

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