Service Manager
2 weeks ago
Welcome to Travelodge Hotels Limited, where we pride ourselves on delivering exceptional customer experiences across all aspects of our hotel operations. Our commitment to excellence has earned us a reputation as one of the leading hotel chains in the UK, Spain, and Ireland.
We are committed to creating a culture that values diversity, inclusion, and respect for all employees and guests. Our goal is to provide a welcoming and comfortable environment for everyone, whether they are staying with us for business or leisure.
As a Service Manager - Accommodation, you will play a critical role in maintaining our high standards of service delivery. You will be responsible for overseeing daily operations, ensuring that every guest feels valued and supported throughout their stay.
Responsibilities:
- Oversee daily operations to ensure seamless check-in processes, efficient room allocation, and prompt issue resolution.
- Work closely with other departments to maintain high standards of cleanliness, food quality, and overall hotel ambiance.
- Recruit, train, and develop a team of hospitality professionals to deliver exceptional customer experiences.
- Develop and implement strategies to drive sales growth, improve operational efficiency, and enhance customer satisfaction.
What We Offer:
- Competitive salary: £26,395 (DOE).
- Annual bonus up to 13% by achieving KPI targets.
- Flexible and part-time working hours.
- 50% discount on rooms, food, and soft drinks.
- Discounts for friends and family with thousands of rooms at £14.99.
- £50 voucher on each work anniversary.
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years).
- High street retailer and mobile phone discounts.
- Pension scheme totalling 8% (employer contribution 3%).
Requirements:
- Bachelor's degree in Hospitality Management or a related field.
- At least 2 years of experience in a similar role within the hospitality industry.
- Excellent communication skills, both written and verbal.
- Able to work in a fast-paced environment and prioritize tasks effectively.
- Results-driven individual with a passion for delivering exceptional customer experiences.
Salary Estimate: Based on national averages and industry standards, the estimated salary for this position is around £26,395 per annum, depending on qualifications and experience. This figure may vary based on location and performance.
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