Customer Service Consultant

5 days ago


Sheffield, Sheffield, United Kingdom Vivedia Full time
Role Overview
Vivedia, a customer-focused audio-visual tech business in the UK, is seeking a skilled Customer Service Adviser to join its growing team in Sheffield. This role involves managing daily inbound and outbound calls, providing excellent customer service, and building lasting working relationships.

In this dynamic environment, you will have the opportunity to improve customers' product and service knowledge while demonstrating empathy and sensitivity. A proactive approach to customer relationships is essential for success in this role.

Salary and Benefits
The successful candidate can expect a basic salary of £24,940 (pro rata) per annum, 25 days annual leave, plus bank holidays, and an annual bonus based on company performance. Additionally, you will enjoy regular team socials, free food and drink in the office, and a relaxed working environment with significant autonomy.

Key Responsibilities
- Managing daily inbound and outbound calls to customers
- Providing exceptional customer service and improving customers' product and service knowledge
- Building lasting working relationships with customers

Requirements
- Minimum of 3 years previous customer service experience
- Excellent communication skills
- Proactive approach to customer relationships
- Ability to demonstrate empathy and sensitivity
- Good basic IT knowledge

About Vivedia
Vivedia is a truly customer-centric business offering music, live webcasting, and video tributes across the UK. Our growth is driven by a customer-centric approach and great service. We're now hiring motivated people to join our Customer Service team.

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