Customer Service Representative
4 weeks ago
As a Customer Service Specialist for our Automotive Customer Service team, you will play a key role in providing exceptional support to internal and external customers. Your primary responsibilities will include solving complex customer issues, researching information, and building strong relationships with our customers.
Key responsibilities include:
- Place customers' sales orders in a timely and efficient manner.
- Handle customer inquiries and resolve issues via phone, email, or in-person.
- Work closely with the sales team to ensure customer needs are met.
- Assist with training and onboarding new customer service agents.
- Contribute to process improvements and team initiatives.
You will be working in a fast-paced environment with a dynamic team. To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team.
Requirements:
- 2-3 years of progressive customer service experience.
- High school graduate or equivalent.
- Spanish speaking skills, with the ability to communicate effectively with customers.
Technical/Skill Requirements:
- Providing customer service.
- Resolving customer problems and concerns.
- Developing correspondence and communications.
- Working with other departments and divisions.
- Applying department policies and procedures to difficult situations.
- PC skills, including ERP software and Microsoft Office applications.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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