Operations and Service Development Manager

3 days ago


Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

**Company Overview**

At WALLACE HIND SELECTION LIMITED, we have been providing high-end commercial refrigeration solutions and aftercare services within the food and drink industry since 2008.

We strive to ensure that businesses make informed decisions when choosing refrigeration equipment that meets their needs. Our mission is to develop and sell a sustainable range of high-quality, reliable, and durable products while delivering exceptional product knowledge, delivery, and after-sales service.

**Job Description and Requirements**

We are seeking an experienced Service and Operations Manager to join our team. As an expert in commercial refrigeration, you will be responsible for developing and implementing a robust service plan to ensure our response times continue to meet high standards.

Your key responsibilities will include:

  • Providing timely technical support to customers, distributors, and service partners before, during, and after product deliveries and installations.
  • Developing, implementing, and managing after-sales strategy, systems, and day-to-day operations.
  • Evaluating and troubleshooting issues with commercial refrigeration equipment, including chilled or frozen display, storage, game larders, bar, bakery, and pastry units.

We require a highly organized and self-motivated individual who can communicate effectively with staff, service partners, and customers to uphold our high standards and company values.

To succeed in this role, you will need:

  • A strong technical background in the engineering industry, preferably with experience in commercial refrigeration.
  • Basic computer skills and familiarity with Microsoft Office packages.
  • A valid forklift truck license (highly desirable).

Estimated Salary: £42,000 - £47,000 per annum.



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