Commercial Services Manager

1 week ago

Nottingham, Nottingham, United Kingdom Royal Life Saving Society UK - RLSS UK Full time
Job Title: Commercial Services Manager

We are seeking a highly motivated and experienced Commercial Services Manager to join our team at Royal Life Saving Society UK - RLSS UK. As a key member of our Commercial team, you will play a crucial role in promoting, selling, and distributing the Lynxight system to various target markets, including swimming pools, hotels, recreational facilities, and other relevant establishments.

Key Responsibilities:
  • Sales and Business Development: Support with generating leads, conducting sales presentations, and demonstrating the unique features and benefits of the Lynxight system to potential customers.
  • Relationships: Cultivate relationships, assist in negotiating agreements, and close sales to achieve revenue targets.
  • Customer Relationship Management: Maintain strong relationships with key decision-makers and stakeholders in the swimming pool and water park industry. Understand customer needs, address inquiries, provide excellent customer service throughout the sales cycle, and oversee site surveys and installations.
  • Market Analysis: Stay informed about industry trends, competitors, and market conditions. Provide feedback to Lynxight on market intel.
  • Reporting and Forecasting: Update sales tools and CRM systems (Hubspot) to track and monitor sales activities, customer interactions, and sales pipeline.
  • Customer Service: Support Senior Commercial Services Manager to ensure the delivery of 1st tier customer service support to customers (both general queries and minor levels of system and hardware malfunction).
  • Enablement and Activation: Support customers during all Lynxight install phases, including installation, testing, handover, and system sign-off.
  • Training: Provide training to RLSS UK customers utilising Lynxight.
Requirements:
  • Proven track record of success in a sales/service role.
  • Strong understanding of the swimming pool/leisure industry.
  • A good understanding of H&S guidance and best practices within the swimming pool industry.
  • Good organisational skills and ability to work under time constraints to meet challenging targets and deadlines.
  • Effective problem-solving skills.
  • A successful communicator, able to confidently liaise, engage, influence, and negotiate with a wide range of people, including external managers/directors, suppliers, and partners.
  • Must be a self-motivator and able to take the initiative on a range of tasks.
  • Have a positive, solution-focused approach to challenges.
  • Confidence using standard Microsoft Office suite, including Outlook, Word, and Excel.
  • Have a clean UK driving licence and have the ability to travel across the UK and Ireland.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a leading charity in the UK.
  • A dynamic and supportive team environment.
  • Professional development and training opportunities.

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