Service Excellence Advocate

1 day ago


Leicester, Leicester, United Kingdom Octopus Energy Full time

Unlocking Opportunities in the Energy Sector

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We are seeking an experienced and enthusiastic individual to join our team in Coventry as a Customer Onboarding Specialist.

In this role, you will be responsible for guiding customers through their journey, providing them with information about our products and services, and helping them make informed decisions that benefit their household and the environment.

Key Responsibilities:
  • You will liaise with prospective new customers, providing them with information about our products and services in a clear and concise manner.
  • Using your expertise, you will assist customers in selecting the best tariff to suit their needs, demonstrating your knowledge of Octopus Energy products.
  • You will deliver exceptional customer service, ensuring every interaction is personal, informative, and focused on the customer's needs.
Requirements:
  • Previous experience working in fast-paced customer service, operations, or telesales environments would be advantageous.
  • Clear communication skills with a focus on listening and acute attention to detail.
  • Honest, focused, and committed to delivering the highest levels of customer service.
About the Role:

Location: Leicester

Salary: £23,400

Hours: Full-time

Benefits: OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice, and many more.

This role offers a challenging and rewarding opportunity for individuals who are passionate about delivering exceptional customer experiences and making a positive impact on the planet. We welcome applications from diverse candidates who share our values and commitment to excellence.


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