Automotive Service Professional

2 weeks ago


Leicester, Leicester, United Kingdom Marshall Full time
About the Role

As a Service Advisor at Marshall Motor Group, you will play a vital role in delivering exceptional customer experiences. Based in the showroom, you will be responsible for managing customer relationships, providing support throughout their journey, and driving outstanding service.

About You

We are seeking a customer-focused individual with previous experience in customer service. You should be passionate about delivering great customer experiences and have a strong understanding of CRM systems. Your excellent communication skills will enable you to effectively manage complex customer issues and work collaboratively as part of a team.

Key Responsibilities
  1. Establish and Manage Customer Relationships: Greet customers on arrival, establish their needs, and ensure seamless delivery of services.
  2. Support Customer Experiences: Proactively provide support throughout the customer's journey, ensuring positive and proactive interactions.
  3. Act as an Advocate: Support customers in making informed decisions, drive desirable outcomes, and act as a subject matter expert.
  4. Complete Administration Duties: Accurately complete all administrative tasks related to customers, maintaining a sympathetic approach.
Benefits and Salary

We offer a competitive basic salary, including an uncapped OTE, plus benefits such as 25 days annual leave, life assurance, pension scheme, wellbeing support, employee discount, and a purchase discount scheme. Estimated salary: £26,500 - £30,000 per annum (dependent on location).



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