Customer Experience Specialist

2 days ago


Preston, Lancashire, United Kingdom Arnold Clark Group Full time

We are seeking a talented individual to join our team as a Customer Service Manager, responsible for delivering an exceptional customer experience in our Motorstore in Preston.

Why choose Arnold Clark?

  • 33 days' holiday allowance with room to grow
  • Generous retail discounts
  • Private healthcare
  • Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
  • Pension scheme
  • Maternity and paternity packages
  • Opportunities for training and progression

About the role

As a Product Genius, you will be our in-branch expert, devoted to learning about our products and developing your communication skills to help customers make the right choice when buying a vehicle. You will be part of a cohesive team, supported by the management team in branch.

This role is suitable for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You will get plenty of training, but we are looking for candidates with a thirst for knowledge and the ability to learn.

Key responsibilities

  • Preparing the showroom and cars for the day ahead
  • Assisting with showroom presentation and advertising
  • Supporting the Sales department and delivering excellent customer experience
  • Organising and accompanying customers on test drives
  • Swotting up on our vehicles and manufacturers
  • Learning about our products to help customers find the perfect fit
  • Enhancing the customer journey from enquiry to delivery

Essential skills

  • Confident communication skills
  • Willingness to go the extra mile to ensure an outstanding customer journey
  • A full UK driving licence
  • Ability to work on your own initiative as well as in a team
  • Eagerness to progress within the role to car sales


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