Keyholder (M/F) - Retail Team Lead

2 weeks ago

London, Greater London, United Kingdom Sézane Full time
Job Description

We are seeking a highly skilled and passionate retail professional to join our team as a Keyholder (M/F) at Sézane. This is an exciting opportunity to contribute to the success of our boutique and play a key role in delivering exceptional customer experiences.

Key Responsibilities
  • Customer Experience
    • Provide personalized and attentive service to customers, ensuring a unique and memorable experience.
    • Develop and maintain a deep understanding of our products and services, enabling effective recommendations and sales techniques.
    • Collaborate with colleagues to ensure seamless customer interactions and resolve any issues promptly.
  • Team Leadership
    • Lead and motivate a team of sales associates, providing guidance and support to ensure they are equipped to deliver exceptional customer service.
    • Develop and implement strategies to improve team performance, productivity, and morale.
    • Conduct regular feedback sessions and coaching to help team members grow and develop in their roles.
  • Brand Representation
    • Embodies the Sézane brand values and aesthetic, ensuring a consistent and high-quality customer experience.
    • Maintain a deep understanding of our brand identity, products, and services, enabling effective communication and sales techniques.
    • Participate in visual merchandising and store displays to create an engaging and inviting shopping environment.
  • Operations and Efficiency
    • Manage daily store operations, including cash handling, inventory management, and stock replenishment.
    • Develop and implement processes to improve store efficiency, productivity, and customer satisfaction.
    • Collaborate with the management team to achieve sales targets and drive business growth.
    Requirements
    • Passionate about retail and committed to delivering exceptional customer experiences.
    • Proven leadership and team management skills, with the ability to motivate and develop a team.
    • Strong product knowledge and understanding of the fashion industry.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
    • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

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