Customer Portfolio Manager

4 weeks ago


Sittingbourne, Kent, United Kingdom DHL eCommerce UK Limited Full time

About the Role

As a Customer Portfolio Manager at DHL eCommerce UK Limited, you will be responsible for the maintenance and growth of a portfolio of customers within a set geographical location. Your primary goal will be to ensure that all customers continue to trade with DHL eCommerce UK, while also increasing their share of wallet through the development of all product lines.

Key Responsibilities

  • Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets
  • Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings
  • Work alongside our other sales channels to perform thorough handovers when required
  • Responsible for supporting with all yield management projects to deliver improved customer margin GPI and margin improvements
  • Provide timely and accurate customer revenue and volume forecasts

The Ideal Candidate

We are looking for a highly motivated and organized individual with strong presentation skills, the ability to work under pressure, and excellent analytical skills. You should also have excellent Microsoft Excel skills, planning and organisational skills, and competency in using our operating systems. A good understanding of all DHL eCommerce UK Health and Safety requirements and a full UK Driving Licence are also essential.

Career Development

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK.



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