Client Services Coordinator

18 hours ago


Essex, United Kingdom Ground Control Full time
Job Title: Client Services Coordinator

Job Summary: Ground Control is seeking a highly organized and communicative Client Services Coordinator to join our team. As a key point of contact for clients, you will be responsible for coordinating client queries, managing client relationships and ensuring seamless delivery of services.

About the Role:
  • Manage client queries and complaints, escalating issues as needed to ensure timely resolution.
  • Work closely with field teams to ensure effective delivery of services and maintenance of high-quality standards.
  • Coordinate the deployment of field teams for night shifts, ensuring all logistical challenges are managed.
  • Process daily weather data to generate nightly service requests for teams.

Requirements:
  • Proven experience in client management, ideally in an operations or service delivery environment.
  • Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work in a fast-paced environment, managing multiple tasks efficiently and prioritizing effectively.

Benefits:
  • A competitive salary of £40,000 - £50,000 per annum, depending on experience.
  • A comprehensive benefits package, including free gym access, nursery vouchers, cycle to work scheme and travel loans.
  • Ongoing training and development opportunities, including our GC Leadership Academy and job-specific accreditations.
  • A supportive and entrepreneurial working environment that fosters collaboration and innovation.


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