Client Services Administrator Assistant
1 week ago
About This Role
We are seeking a Client Services Administrator to join our team at SYNETIQ Ltd., a leading provider of vehicle salvage and recycling services.
Key Responsibilities:
- Manage administrative tasks and deliver exceptional service to clients.
- Handle telephone queries from customers and clients in a polite and professional manner.
- Action and respond to all customer and client communications promptly and professionally.
- Update user accounts and manage access to our partner portal.
- Add both manual and automated uplift instructions to the system.
- Manage client queries received via the partner portal.
- Process both manual and automated clearance of salvage at the request of our clients.
- Generate certificates of destruction for salvage that has been scrapped or dismantled.
- Deal with incoming post, including vehicle documentation and keys.
- Handle and respond to fines and penalty charge notices from the issuing body.
- Assist customers with retaining cherished plates.
- Liaise with our site team to coordinate the return of personal belongings.
- Assist the Auction team with issues preventing vehicles from being listed for sale.
- Perform general office duties, including scanning, database updates, and filing.
- Arrange the collection of customer vehicles and salvage upon request.
Requirements:
- Familiarity with Microsoft packages.
- Professional telephone manner.
- Able to communicate clearly and effectively.
- Knowledge of motor vehicles or previous experience in the motor industry is advantageous but not essential.
- Able to work independently or as part of a team.
- Able to manage and prioritize workloads.
Salary & Benefits:
- A competitive basic salary of £25,000 per annum.
- 28 days holiday (including Bank Holidays).
- A pension plan with a 3.5% employer contribution.
- A day shift, Monday to Friday, 08:30 am - 5 pm.
- Ongoing training and professional development opportunities.
- Free onsite parking.
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