Tech Support Specialist
13 hours ago
At Telefonica Tech, a leading NextGen Tech solutions provider with over 6,000 skilled employees and +60 nationalities, we are looking for a talented Tech Support Specialist - Cloud Solutions to join our team.
Company OverviewWe serve more than 5.5 million customers every day in over 175 countries, with a global ecosystem of market-leading partners. Our strategic hubs are located in Spain, Brazil, the UK, and Germany, and our Telefnica Tech UK&I hub offers an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.
As a trusted partner, we have top-tier relationships with Microsoft (Top 3 Service Providers, Azure Expert Status), HPE (Platinum Partner), Palo Alto & Crowdstrike (part of our NextDefense Cyber Security Portfolio), Fortinet (Elite VIP Program), and AWS (Advanced Solution & Managed Service Provider Program).
About the RoleWe are seeking a highly motivated and customer-focused Tech Support Specialist - Cloud Solutions to provide exceptional support as the first point of contact for customers reporting IT issues. You will be responsible for delivering a high level of customer service when answering calls, responding to customer queries, and logging tickets.
Your key responsibilities will include:
- Providing first-class support to customers via telephone, email, and our customer portal
- Logging tickets accurately with a high level of detail on the ticket management system
- Carrying out basic incident resolution (first-time fixes) where possible
- Proactively dealing with customer queries
To succeed in this role, you will need:
- Excellent customer service skills
- Excellent written and verbal communication skills
- A keen interest in technology
- Experience with the Microsoft Office suite
The estimated salary for this position is around £35,000 - £45,000 per annum, depending on experience and qualifications.
Please note that we don't believe hiring is a tick-box exercise, so if you feel you don't match the job description 100% but would still be a great fit for the role, please get in touch.
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