Customer Liaison Officer

1 week ago


Whitstable, Kent, United Kingdom Austin Fraser Full time
Responsibilities:
  • Deliver outstanding customer service, responding promptly to customer enquiries and resolving any issues efficiently
  • Maintain accurate records, processing sales enquiries, and preparing quotes within tight deadlines
  • Collaborate with the sales team to achieve sales targets, exceeding KPI requirements
  • Conduct contract reviews, ensuring customer delivery meets SLA targets
  • Support customer meetings, providing management information on sales pipeline and performance
Requirements:
  • Prior experience in customer service, account management, and building relationships
  • Strong PC literacy, including Microsoft Office
  • Excellent accuracy and attention to detail
  • Ability to work independently and as part of a team
  • Strong communication and organisational skills
  • Ability to work under pressure and manage multiple projects


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