Complaints and Quality Assurance Specialist
4 weeks ago
Role Overview
The Agena Group is seeking a dedicated professional to manage, investigate, and respond to incoming complaints. As a Complaints and Quality Assurance Specialist, you will ensure each concern is handled with precision and care, while performing quality assurance on cases processed by our complaints and appeals teams.
Key Responsibilities
- Manage and resolve complaints within specified timelines to ensure prompt and effective resolutions.
- Conduct detailed investigations into each complaint, documenting evidence and findings with accuracy and thoroughness.
- Identify patterns and trends in complaints, escalate recurring issues, and lead efforts to resolve them for long-term improvement.
- Provide feedback to Management as needed, contributing to continuous improvement across departments.
- Draft and respond to MP letters with professionalism, ensuring all responses meet our high-quality standards.
- Collaborate with third parties, presenting relevant evidence to aid in efficiently concluding complaints.
- Undertake additional responsibilities as requested by Management to support departmental goals.
- Perform quality assurance checks on work processed by the complaints and appeals teams, upholding our standards of excellence.
Requirements
- Demonstrates strong attention to detail, consistently processing complex information with accuracy.
- Sets and maintains high standards of quality, continually seeking opportunities for improvement and ensuring rigorous quality assurance.
- Works collaboratively to achieve shared goals, contributing positively even when personal interests are not directly impacted.
- Adapts effectively to established rules, procedures, and policies, consulting appropriate authorities when clarification is needed.
- Upholds high standards and a commitment to excellence, focused on continuous improvement and quality in all aspects of work.
What We Offer
We provide a range of benefits, including incremental holiday increases, 2 volunteering days a year, and opportunities for training and development. We are committed to supporting your mental health at work and are proud to be certified Carbon Neutral.
-
Complaints and Quality Assurance Specialist
4 weeks ago
Newton Abbot, Devon, United Kingdom Agena Group Full timeAbout the RoleWe are seeking a skilled Complaints and Quality Assurance Executive to join our team at the Agena Group. As a key member of our team, you will be responsible for managing, investigating, and responding to incoming complaints in a timely and effective manner.Key ResponsibilitiesManage and resolve complaints from various sources, including...
-
Complaints and Quality Assurance Professional
3 weeks ago
Newton Abbot, Devon, United Kingdom Agena Group Full timeKey ResponsibilitiesAs a Complaints and Quality Assurance Executive, you will be responsible for managing, investigating, and responding to incoming complaints received by post or email. You will ensure each concern is handled with precision and care, and perform quality assurance on cases processed by our complaints and appeals teams.Manage and resolve...
-
Strategic Leader for Quality Assurance
1 month ago
Newton Abbot, Devon, United Kingdom Transport for Greater Manchester Full timeWe are seeking a highly skilled and experienced leader to join our senior leadership team as the Head of Independent Review. The successful candidate will be responsible for quality assurance in both the Tameside Strategic Safeguarding Partnership and Local Authority Functions.The role holder will oversee the management of IROs and CP Chairs, driving...
-
Quality Assurance and Compliance Manager
2 days ago
Newton Abbot, Devon, United Kingdom Rose Care Group Full timeJob SummaryWe are seeking a highly skilled Quality Assurance and Compliance Manager to join our team at Rose Care Group. As a key member of our management team, you will be responsible for ensuring the smooth operation of our care homes, focusing on structural, financial, and operational compliance.Your primary goal will be to identify any issues and create...
-
Strategic Quality Assurance Leader
1 month ago
Newton Abbot, Devon, United Kingdom Transport for Greater Manchester Full timeThe RoleWe are seeking a highly skilled and experienced leader to join our Children's senior leadership team as the Head of Quality Assurance (Principal Social Worker). The successful candidate will provide strategic leadership to deliver improved outcomes for children and young people, taking the lead for the social work academy and ensuring the continuous...
-
Quality Assurance Specialist
3 weeks ago
Newton Abbot, Devon, United Kingdom Career Makers Full timeAt CareerMakers Recruitment, we are seeking a skilled VNA and CMM Technician to join our team in Newton Abbott.Key Responsibilities:Assist in the development and testing of products.Support the quality checking team in utilizing the VNA tester.Contribute to production activities utilizing the CMM.Once fully trained, you will:Review complex drawings and...
-
South West Delivery Opportunities
4 weeks ago
Newton Abbot, Devon, United Kingdom T. Quality Ltd Full timeWe are currently seeking a Class 2 Delivery Driver to join our South West Distribution Centre team in Newton Abbot, Devon.The successful candidate will be responsible for delivering customer orders to a dedicated customer base within the South West distribution area. This will involve following a dedicated route each week, ensuring timely and efficient...
-
Sales Consultant
4 weeks ago
Newton Abbot, Devon, United Kingdom T. Quality Ltd Full timeJob Title: Sales ConsultantJob Summary:T. Quality Ltd is seeking a highly motivated Sales Consultant to join our team in Newton Abbot, Devon. As a Sales Consultant, you will be responsible for building and maintaining relationships with new and existing customers, driving customer satisfaction, and managing orders with accuracy.Key Responsibilities:Build and...
-
Senior Quality Assurance Engineer
14 minutes ago
Newton Abbot, Devon, United Kingdom Acorn by Synergie Full timeAbout the RoleWe are seeking a skilled and experienced VNA and CMM Technician to join our team in Newton Abbot. The ideal candidate will have a strong background in precision engineering and excellent problem-solving skills.Salary: £30,000 - £40,000 per annum dependent on experience.Key ResponsibilitiesAssist the quality team with VNA testing and CMM...
-
Customer Service Support Specialist
2 days ago
Newton Abbot, Devon, United Kingdom Wise Employment Full timeWe are seeking a skilled Customer Service Support Specialist to join our client, a renowned online retailer in Newton Abbot. The ideal candidate will provide exceptional live chat and email support to customers.**Job Summary:**Deliver outstanding customer service through live chat and emailWork collaboratively with the team to achieve customer satisfaction...
-
Bookkeeping Specialist
3 days ago
Newton Abbot, Devon, United Kingdom Puro Accountancy Full timeAbout the Job:We are seeking an experienced Bookkeeping Specialist to join our team at Puro Accountancy in Newton Abbot. As a key member of our accounting department, you will be responsible for handling general bookkeeping duties, including data entry, invoicing, and reconciliations.Your main responsibilities will include maintaining accurate and up-to-date...
-
Care Support Specialist
4 weeks ago
Newton Abbot, Devon, United Kingdom Salutem Shared Services Full timeAbout the Role:We are seeking a dedicated and compassionate Care Support Specialist to join our team at Salutem Care and Education. As a key member of our staff, you will play a vital role in providing high-quality, enabling care to individuals with autism, learning disabilities, and complex care needs.Key Responsibilities:Develop and maintain detailed,...
-
Holiday Sales Representative
2 weeks ago
Newton Abbot, Devon, United Kingdom T. Quality Ltd Full time £17,856Role OverviewWe are seeking an enthusiastic and motivated Sales Advisor to join our team in Devon. As a key member of our sales team, you will be responsible for securing new business opportunities and building relationships with existing clients.JOB RESPONSIBILITIES* Secure new business opportunities through prospecting and relationship building* Develop...
-
Customer Service and Support Specialist
3 days ago
Newton Abbot, Devon, United Kingdom Wise Employment Full timeJob Opportunity with Wise EmploymentWe are seeking a Customer Service and Support Specialist to join our team in various locations across Devon.About the Role:Provide exceptional customer service and support to clients via phone, email, and other communication channels.Analyze and resolve customer complaints in a timely and professional manner.Work...
-
Senior Planning Specialist
3 weeks ago
Newton Abbot, Devon, United Kingdom E3 Recruitment Full timeJob Title: Senior Planning SpecialistE3 Recruitment is seeking a highly skilled Senior Planning Specialist to join our client's team. As a Senior Planning Specialist, you will be responsible for developing tender programmes to assist in winning new work, working collaboratively with Procurement, Project Management, Contract Management, Operations and Supply...
-
Class 2 HGV Delivery Driver
2 weeks ago
Newton Abbot, Devon, United Kingdom T. Quality Ltd Full timeMain ResponsibilitiesWe are seeking an experienced Class 2 delivery driver to join our team at the South West Distribution Centre in Newton Abbot, Devon.Key Tasks:Deliver customer orders to a dedicated customer baseBuild strong relationships with customersEnsure vehicles are clean and tidyComplete all relevant paperwork in line with company procedureComply...
-
Multi-Drop Delivery Specialist
20 hours ago
Newton Abbot, Devon, United Kingdom T. Quality Ltd Full timeWe are seeking an experienced Class 2 driver to join our team. Key responsibilities include delivering customer orders, building strong relationships, and maintaining a clean vehicle.The Key Responsibilities:Deliver customer orders safely and efficiently.Develop long-lasting relationships with customers.Ensure vehicle cleanliness and organization at all...
-
Electrical Systems Specialist
7 days ago
Newton Abbot, Devon, United Kingdom Imerys Full timeWe are seeking an experienced Electrical Systems Specialist to join our team at Imerys in Newton Abbot.As an Electrical Systems Specialist, you will play a vital role in maintaining the reliability and efficiency of our electrical systems. This includes planned routine maintenance, reaction to breakdowns, and ensuring compliance with health, safety, and...
-
Electrical Maintenance Specialist
18 hours ago
Newton Abbot, Devon, United Kingdom Imerys Full timeAt Imerys, we are seeking an experienced Electrical Maintenance Specialist to join our team at our Devon Ball Clays operations. As an Electrical Maintenance Specialist, you will play a crucial role in ensuring the availability and reliability of our electrical systems.We offer a comprehensive package including:A salary of £35,000 - £45,000 per annum,...
-
AAT Finance Support Specialist
20 hours ago
Newton Abbot, Devon, United Kingdom CV Screen Full timeJob Title:AAT Finance Support SpecialistAbout the Role:We are recruiting for an experienced AAT Finance Support Specialist to join our team at CV Screen, based in Doncaster. This is a fantastic opportunity for someone looking to advance their finance career.Key Responsibilities:Prepare and manage monthly project reports to ensure timely completion and...