Current jobs related to Complaints and Quality Assurance Specialist - Newton Abbot, Devon - Agena Group

  • Complaints and Quality Assurance Specialist

    4 weeks ago

    Newton Abbot, Devon, United Kingdom Agena Group Full time

    Role OverviewThe Agena Group is seeking a dedicated professional to manage, investigate, and respond to incoming complaints. As a Complaints and Quality Assurance Specialist, you will ensure each concern is handled with precision and care, while performing quality assurance on cases processed by our complaints and appeals teams.Key ResponsibilitiesManage and...

  • Complaints and Quality Assurance Professional

    4 weeks ago

    Newton Abbot, Devon, United Kingdom Agena Group Full time

    Key ResponsibilitiesAs a Complaints and Quality Assurance Executive, you will be responsible for managing, investigating, and responding to incoming complaints received by post or email. You will ensure each concern is handled with precision and care, and perform quality assurance on cases processed by our complaints and appeals teams.Manage and resolve...

  • Quality Assurance and Compliance Manager

    5 days ago

    Newton Abbot, Devon, United Kingdom Rose Care Group Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance and Compliance Manager to join our team at Rose Care Group. As a key member of our management team, you will be responsible for ensuring the smooth operation of our care homes, focusing on structural, financial, and operational compliance.Your primary goal will be to identify any issues and create...

  • Quality Assurance Specialist

    3 weeks ago

    Newton Abbot, Devon, United Kingdom Career Makers Full time

    At CareerMakers Recruitment, we are seeking a skilled VNA and CMM Technician to join our team in Newton Abbott.Key Responsibilities:Assist in the development and testing of products.Support the quality checking team in utilizing the VNA tester.Contribute to production activities utilizing the CMM.Once fully trained, you will:Review complex drawings and...

  • South West Delivery Opportunities

    4 weeks ago

    Newton Abbot, Devon, United Kingdom T. Quality Ltd Full time

    We are currently seeking a Class 2 Delivery Driver to join our South West Distribution Centre team in Newton Abbot, Devon.The successful candidate will be responsible for delivering customer orders to a dedicated customer base within the South West distribution area. This will involve following a dedicated route each week, ensuring timely and efficient...

  • Senior Quality Assurance Engineer

    3 days ago

    Newton Abbot, Devon, United Kingdom Acorn by Synergie Full time

    About the RoleWe are seeking a skilled and experienced VNA and CMM Technician to join our team in Newton Abbot. The ideal candidate will have a strong background in precision engineering and excellent problem-solving skills.Salary: £30,000 - £40,000 per annum dependent on experience.Key ResponsibilitiesAssist the quality team with VNA testing and CMM...

  • Customer Service Support Specialist

    5 days ago

    Newton Abbot, Devon, United Kingdom Wise Employment Full time

    We are seeking a skilled Customer Service Support Specialist to join our client, a renowned online retailer in Newton Abbot. The ideal candidate will provide exceptional live chat and email support to customers.**Job Summary:**Deliver outstanding customer service through live chat and emailWork collaboratively with the team to achieve customer satisfaction...

  • Bookkeeping Specialist

    5 days ago

    Newton Abbot, Devon, United Kingdom Puro Accountancy Full time

    About the Job:We are seeking an experienced Bookkeeping Specialist to join our team at Puro Accountancy in Newton Abbot. As a key member of our accounting department, you will be responsible for handling general bookkeeping duties, including data entry, invoicing, and reconciliations.Your main responsibilities will include maintaining accurate and up-to-date...

  • Care Support Specialist

    4 weeks ago

    Newton Abbot, Devon, United Kingdom Salutem Shared Services Full time

    About the Role:We are seeking a dedicated and compassionate Care Support Specialist to join our team at Salutem Care and Education. As a key member of our staff, you will play a vital role in providing high-quality, enabling care to individuals with autism, learning disabilities, and complex care needs.Key Responsibilities:Develop and maintain detailed,...

  • Holiday Sales Representative

    3 weeks ago

    Newton Abbot, Devon, United Kingdom T. Quality Ltd Full time £17,856

    Role OverviewWe are seeking an enthusiastic and motivated Sales Advisor to join our team in Devon. As a key member of our sales team, you will be responsible for securing new business opportunities and building relationships with existing clients.JOB RESPONSIBILITIES* Secure new business opportunities through prospecting and relationship building* Develop...

  • Customer Service and Support Specialist

    6 days ago

    Newton Abbot, Devon, United Kingdom Wise Employment Full time

    Job Opportunity with Wise EmploymentWe are seeking a Customer Service and Support Specialist to join our team in various locations across Devon.About the Role:Provide exceptional customer service and support to clients via phone, email, and other communication channels.Analyze and resolve customer complaints in a timely and professional manner.Work...

  • Class 2 HGV Delivery Driver

    3 weeks ago

    Newton Abbot, Devon, United Kingdom T. Quality Ltd Full time

    Main ResponsibilitiesWe are seeking an experienced Class 2 delivery driver to join our team at the South West Distribution Centre in Newton Abbot, Devon.Key Tasks:Deliver customer orders to a dedicated customer baseBuild strong relationships with customersEnsure vehicles are clean and tidyComplete all relevant paperwork in line with company procedureComply...

  • Senior Planning Specialist

    4 weeks ago

    Newton Abbot, Devon, United Kingdom E3 Recruitment Full time

    Job Title: Senior Planning SpecialistE3 Recruitment is seeking a highly skilled Senior Planning Specialist to join our client's team. As a Senior Planning Specialist, you will be responsible for developing tender programmes to assist in winning new work, working collaboratively with Procurement, Project Management, Contract Management, Operations and Supply...

  • Multi-Drop Delivery Specialist

    4 days ago

    Newton Abbot, Devon, United Kingdom T. Quality Ltd Full time

    We are seeking an experienced Class 2 driver to join our team. Key responsibilities include delivering customer orders, building strong relationships, and maintaining a clean vehicle.The Key Responsibilities:Deliver customer orders safely and efficiently.Develop long-lasting relationships with customers.Ensure vehicle cleanliness and organization at all...

  • Quality Control Specialist

    3 days ago

    Newton Abbot, Devon, United Kingdom Acorn by Synergie Full time

    Job SummaryWe are looking for an experienced VNA and CMM Technician to join our team in Newton Abbot. The successful candidate will have a strong background in precision engineering and excellent problem-solving skills.Salary Range: £32,000 - £43,000 per annum based on industry standards.Main ResponsibilitiesSupport the quality team with VNA testing and...

  • Electrical Systems Specialist

    1 week ago

    Newton Abbot, Devon, United Kingdom Imerys Full time

    We are seeking an experienced Electrical Systems Specialist to join our team at Imerys in Newton Abbot.As an Electrical Systems Specialist, you will play a vital role in maintaining the reliability and efficiency of our electrical systems. This includes planned routine maintenance, reaction to breakdowns, and ensuring compliance with health, safety, and...

  • Electrical Maintenance Specialist

    3 days ago

    Newton Abbot, Devon, United Kingdom Imerys Full time

    At Imerys, we are seeking an experienced Electrical Maintenance Specialist to join our team at our Devon Ball Clays operations. As an Electrical Maintenance Specialist, you will play a crucial role in ensuring the availability and reliability of our electrical systems.We offer a comprehensive package including:A salary of £35,000 - £45,000 per annum,...

  • Electrical Maintenance Specialist

    1 day ago

    Newton Abbot, Devon, United Kingdom Imerys Full time

    Job Title: Electrical Maintenance SpecialistWe are seeking an experienced electrical maintenance specialist to join our team at the Devon Ball Clays operations in Newton Abbot.The successful candidate will provide electrical support for key fixed plant and equipment, maintaining high levels of plant availability through planned routine maintenance and...

  • AAT Finance Support Specialist

    4 days ago

    Newton Abbot, Devon, United Kingdom CV Screen Full time

    Job Title:AAT Finance Support SpecialistAbout the Role:We are recruiting for an experienced AAT Finance Support Specialist to join our team at CV Screen, based in Doncaster. This is a fantastic opportunity for someone looking to advance their finance career.Key Responsibilities:Prepare and manage monthly project reports to ensure timely completion and...

  • Financial Operations Specialist

    4 weeks ago

    Newton Abbot, Devon, United Kingdom Mark Skinner and Associates Full time

    We are seeking a seasoned Financial Operations Specialist to join our team at Mark Skinner and Associates. Located in a convenient location between Plymouth and Exeter, this role offers a unique opportunity to work directly with company directors and external accountants to ensure seamless financial record-keeping.The ideal candidate will have a minimum AAT...

Complaints and Quality Assurance Specialist

1 month ago

Newton Abbot, Devon, United Kingdom Agena Group Full time

About the Role

We are seeking a skilled Complaints and Quality Assurance Executive to join our team at the Agena Group. As a key member of our team, you will be responsible for managing, investigating, and responding to incoming complaints in a timely and effective manner.

Key Responsibilities

  • Manage and resolve complaints from various sources, including Accredited Trade Associations and DVLA, within specified timelines.
  • Conduct thorough investigations into each complaint, documenting evidence and findings with accuracy and attention to detail.
  • Identify patterns and trends in complaints, escalate recurring issues, and lead efforts to resolve them for long-term improvement.
  • Provide feedback to Management as needed, contributing to continuous improvement across departments.
  • Draft and respond to MP letters with professionalism, ensuring all responses meet our high-quality standards.
  • Collaborate with third parties, presenting relevant evidence to aid in efficiently concluding complaints.
  • Perform quality assurance checks on work processed by the complaints and appeals teams, upholding our standards of excellence.

Requirements

  • Demonstrates strong attention to detail, consistently processing complex information with accuracy.
  • Sets and maintains high standards of quality, continually seeking opportunities for improvement and ensuring rigorous quality assurance.
  • Works collaboratively to achieve shared goals, contributing positively even when personal interests are not directly impacted.
  • Adapts effectively to established rules, procedures, and policies, consulting appropriate authorities when clarification is needed.

What We Offer

We are proud to offer a range of benefits, including incremental holiday increases, 2 volunteering days a year, and opportunities for training and development. We are committed to supporting your mental health at work and are a Mindful Employer.

About Us

The Agena Group is a UK-based multi-disciplinary company specialising in parking and software solutions. We are committed to disrupting industry norms, innovating, and providing professional, ethical, customer-focused services.