Technical Support Specialist

2 weeks ago


Croydon, Greater London, United Kingdom United Response Full time

Job Summary:

The Technical Support Specialist will provide daily technical support to staff within a technical support function for a user base of over 3,500. The role will involve troubleshooting and resolving technical issues, as well as providing guidance and training to staff on technical procedures.

Key Responsibilities:

  • Provide technical support to staff via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Develop and maintain technical documentation and procedures
  • Collaborate with other teams to ensure seamless technical support
  • Stay up-to-date with the latest technical trends and developments

Requirements:

  • Proficient in Windows 10 support
  • Proficient in Office Suite (Outlook, Word, etc.)
  • Basic knowledge of networking (TCP/IP)
  • Familiarity with Office 365
  • Awareness of data security principles and processes
  • Knowledge of ITIL processes

Benefits:

  • 25 days paid annual leave (plus 8 bank holidays, pro rata for part-time)
  • Pension and Life Assurance benefits
  • Enhanced maternity and paternity pay
  • Opportunity to participate in the UR Stars Recognition Scheme
  • Fully paid training and access to nationally recognized qualifications
  • Travel to work scheme (season ticket loan)
  • Discounts from over 3,500 retailers through an online shopping platform
  • Refer a friend scheme

About United Response:

United Response is a leading national charity providing person-centered care and support since 1973. They advocate for equal rights and opportunities for individuals with disabilities, autism, and mental health support needs.

Commitment to Diversity:

United Response is an equal opportunity employer and is a Disability Confident Leader, guaranteeing interviews for disabled applicants who meet the minimum criteria.



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