Technical Support Specialist
2 weeks ago
Job Summary:
The Technical Support Specialist will provide daily technical support to staff within a technical support function for a user base of over 3,500. The role will involve troubleshooting and resolving technical issues, as well as providing guidance and training to staff on technical procedures.
Key Responsibilities:
- Provide technical support to staff via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Develop and maintain technical documentation and procedures
- Collaborate with other teams to ensure seamless technical support
- Stay up-to-date with the latest technical trends and developments
Requirements:
- Proficient in Windows 10 support
- Proficient in Office Suite (Outlook, Word, etc.)
- Basic knowledge of networking (TCP/IP)
- Familiarity with Office 365
- Awareness of data security principles and processes
- Knowledge of ITIL processes
Benefits:
- 25 days paid annual leave (plus 8 bank holidays, pro rata for part-time)
- Pension and Life Assurance benefits
- Enhanced maternity and paternity pay
- Opportunity to participate in the UR Stars Recognition Scheme
- Fully paid training and access to nationally recognized qualifications
- Travel to work scheme (season ticket loan)
- Discounts from over 3,500 retailers through an online shopping platform
- Refer a friend scheme
About United Response:
United Response is a leading national charity providing person-centered care and support since 1973. They advocate for equal rights and opportunities for individuals with disabilities, autism, and mental health support needs.
Commitment to Diversity:
United Response is an equal opportunity employer and is a Disability Confident Leader, guaranteeing interviews for disabled applicants who meet the minimum criteria.
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