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Technical Sales Support Specialist

1 month ago

Croydon, Greater London, United Kingdom Orion Electrotech Full time

Technical Sales Support Specialist

Orion Electrotech is seeking a skilled Technical Sales Support Specialist to join our team in South London. As a Technical Sales Support Specialist, you will be responsible for communicating with customers and internal teams, reviewing and responding to customer requests, and providing technical support to ensure customer satisfaction.

Key Responsibilities:

  • Communicate with customers and internal teams via phone and email
  • Review and respond to customer requests in a timely manner
  • Provide technical support to customers and internal teams
  • Create and check quotes for customers
  • Send quotes to customers and follow up with sales teams
  • Handle customer orders using our computer system
  • Notify the warehouse team of any changes to customer orders
  • Prepare and send documents to customers
  • Process returns and credits
  • Keep customers updated on their orders
  • Collect safety information and complete checklists for orders
  • Work collaboratively with the sales and service teams to achieve success

Requirements:

  • Proficient in Microsoft Office: Word & Excel
  • Experience working within an ERP system
  • Ability to identify component parts from drawings
  • Experience in a Mechanical engineering environment is beneficial
  • Knowledge of export rules after Brexit is essential
  • Strong communication skills for internal and external interactions

If you are a skilled Technical Sales Support Specialist looking for a new challenge, please submit your CV to anmarie.day@orion-group.co.uk.