IT Service Delivery Specialist

4 weeks ago


Bury St, Suffolk, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000
Service Delivery Analyst Opportunity

We are seeking a skilled Service Delivery Analyst to join our IT Infrastructure and Operations team at a global food and manufacturing company.

As a Service Delivery Analyst, you will provide 1st/2nd line support to employees, dealing with IT equipment and services such as mobile devices, printers, PCs, servers, networks, and telephony. You will work with outsourced vendors to resolve issues, coordinate and own IT problems, and support the department with other IT-related issues.

Key responsibilities include:

  • Providing day-to-day and project support to employees
  • Resolving IT incidents and issues
  • Coordinating with outsourced vendors
  • Supporting the department with other IT-related issues

Requirements include:

  • Relevant previous experience in a 1st/2nd line support role
  • Microsoft Office & Windows desktop environment experience
  • Experience with network connectivity, WIFI connections, and tethering computers to phones
  • Familiarity with BYOD, phones, and tablets in a corporate environment
  • Experience with building, configuring, and troubleshooting laptops/PCs, mobile phones, printers, and tablets

If you are interested in this opportunity, please get in touch with us to learn more.



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