Customer Experience Specialist

2 days ago


North East Glasgow, United Kingdom Arnold Clark Full time
Job Description

The Customer Service Executive role at Arnold Clark is an exciting opportunity to create an outstanding customer experience and help customers find their perfect fit. As a key member of our team, you will be responsible for ensuring a seamless customer journey from enquiry to delivery.

About the Role
This position involves being a Product Genius, our in-branch experts devoted to learning about our products and developing communication skills. You will have the fully support of the management team in branch and will be known as a Product Genius. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-Day Duties
Responsibilities include preparing the showroom and cars for the day ahead, assisting with showroom presentation and advertising, supporting the Sales department and delivering excellent customer experience, organizing and accompanying customers on test drives, swotting up on our vehicles and manufacturers, learning about our products so you can help our customers find the perfect fit, and enhancing the customer journey from enquiry to delivery.

Essential Skills
You'll be a confident communicator who understands that a positive attitude gets great results. Willingness to go the extra mile is essential. A full UK driving licence is required. As happy working on your own initiative as you are in a team. One of our company values is progression, so it's vital you are eager to progress within this role to car sales.

Our Culture
A commitment to creating a diverse and inclusive workplace makes Arnold Clark a great place to work. Collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

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