IT Support Specialist
3 days ago
Job Summary
We are seeking an experienced IT Support Specialist to join our team at In Technology Group. As a key member of our IT team, you will provide first and second-line technical support to users across our site.
About the Role
This is an exciting opportunity to work in a challenging and rewarding environment with a global company renowned for supporting innovators and generic pharmaceutical firms with end-to-end solutions.
Key Responsibilities
- Provide first and second-line IT support to users across the site.
- Maintain and troubleshoot hardware and software, ensuring minimal downtime.
- Manage user accounts and permissions within a Windows-based environment.
- Assist in projects involving system upgrades and new technology deployments.
- Document technical procedures and contribute to the team's knowledge base.
- Collaborate with IT teams for seamless workflow and best practice sharing.
Requirements
- Proven experience in an IT technician role.
- Strong knowledge of Windows systems, Office 365, and basic networking.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Company Benefits
- 10% employer pension contribution.
- Private healthcare and comprehensive sick pay.
- Cycle-to-work scheme and life insurance.
- Free on-site parking.
- Opportunities for training and professional development.
The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.
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