Clinical Care Coordinator

4 weeks ago


Epsom, Surrey, United Kingdom Optical Express Group Full time

Job Title: Patient Advisor

Hours: Full time, 40 hours per week

Location: Epsom with travel to Chiswick & London Kingston

Salary: Up to £29,000 + benefits

At Optical Express Group, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team works together to achieve excellence, supporting each other and respecting our differences.

We are committed to a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects. As a Patient Advisor, you will play a vital role in making our patients feel valued and supported.

Key Responsibilities:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients' eyes using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

Requirements:

  • A passion for providing world-class customer service
  • Strong organisational skills
  • Clear and articulate communication with a diverse range of people
  • Motivation and drive to succeed

We are looking for a dedicated and compassionate individual to join our team. If you believe you have the skills and attributes required for this role, we would love to hear from you.


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