Administrative Support Officer
6 days ago
About the Role:
The Thanet Community Mental Health Team is seeking a highly organized and motivated Administrator to join their friendly team based in Ramsgate, Kent.
Key Responsibilities:
- Provide administrative support to the clinical team, including managing schedules, booking appointments, and preparing clinical records.
- Be the first point of contact for patients, carers, and other external stakeholders, providing a professional and welcoming service.
- Assist with the processing of referrals, managing the admin generic inbox, and using the patient administration system (Rio).
- Diary management, booking clinic appointments, and organizing meetings.
- Typing letters and reports via BigHand (audio) and/or copy typing.
- Using the patient record system RIO (training provided).
- Take and screen phone calls, manage the admin mailbox, and provide reception cover.
About Us:
Kent and Medway NHS and Social Care Partnership Trust (KMPT) is a leading provider of mental health, learning disability, and specialist services in the county.
We are committed to providing excellent care to our service users and their loved ones, and we are seeking a dedicated and compassionate Administrator to join our team.
Requirements:
- GCSE in Maths and English or equivalent.
- Strong customer service skills, a professional and confident telephone manner, and good organizational and keyboard skills.
- Experience in clinical or document typing would be an advantage.
- Good working knowledge of Microsoft Office packages.
What We Offer:
We offer a competitive salary, annual leave allowance, access to the NHS pension scheme, and eligibility for the Blue Light Card (discount service for the NHS).
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