Retail Team Leader
2 weeks ago
Are you passionate about delivering exceptional customer service and leading a team to success? We're looking for a Retail Supervisor to join our team at Outdoor and Cycle Concepts, a leading outdoor retailer in the UK.
As a Retail Supervisor, you'll be responsible for leading a team of sales floor staff, providing excellent customer service, and ensuring a safe and compliant working environment. You'll work closely with the Store Manager and Assistant Store Manager to achieve sales targets and improve customer satisfaction.
Key responsibilities include:
- Leading a team of sales floor staff to achieve sales targets and improve customer satisfaction
- Providing excellent customer service, including resolving customer concerns and providing specialist services such as boot fits and gait analysis
- Onboarding and mentoring new colleagues
- Developing leadership competencies and operational expertise using our eLearning system and People and Product Development Team
- Performing key holder duties such as opening and closing the store
- Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures
- Leading the team in the absence of the Store Manager and Assistant Store Manager
- Coaching colleagues to achieve a high-performance culture and improve service and selling skills
- Assisting with administration and compliance duties
What we're looking for:
- A passion for delivering exceptional customer service
- Experience managing and developing a team
- Strong organisation skills with the ability to multi-task
- An understanding of how a store operates
What's in it for you?
As a Retail Supervisor with Outdoor and Cycle Concepts, you'll receive:
- Base salary of £12.15 per hour (£9.85 for under 21's)
- Bonus of up to £750 per annum (in proportion with hours worked)
- 40-60% discount across our range of products
- Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
- Company pension scheme
- Access to Perkbox, allowing you to save money all year round
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