Retail Team Leader
4 days ago
Are you looking for a challenging role in a dynamic retail environment? We have an exciting opportunity for a Retail Supervisor to join our team at Cotswold Outdoor, part of the Outdoor and Cycle Concepts group.
As a Retail Supervisor, you will be responsible for delivering exceptional customer service, leading a team of sales floor staff, and ensuring the smooth operation of the store.
Key responsibilities include:
- Providing customers with a high level of service, including resolving customer concerns and providing specialist services such as boot fits and gait analysis
- Leading a team of sales floor staff, including onboarding and mentoring new colleagues, developing leadership competencies, and performing key holder duties
- Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures
- Coaching colleagues to achieve a high-performance culture and improve service and selling skills
- Assisting with administration and compliance duties
Requirements:
- A passion for providing excellent customer service
- Experience managing and developing a team
- Strong organisation skills with the ability to multi-task
- An understanding of how a store operates
What's in it for you?
As a Retail Supervisor with Outdoor and Cycle Concepts, you will receive:
- Base salary of \u00a312.15 per hour (\u00a39.85 for under 21's)
- Bonus of up to \u00a3750 per annum (in proportion with hours worked)
- 40-60% discount across our range of products
- Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
- Company pension scheme
- Access to Perkbox, allowing you to save money all year round
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