Receptionist Healthcare Assistant

6 days ago


High Wycombe, Buckinghamshire, United Kingdom Tower House Surgery Full time
Job Description: Receptionist Healthcare Assistant

We are seeking a skilled and organized Receptionist Healthcare Assistant to join our team at Tower House Surgery in High Wycombe, Buckinghamshire. The successful candidate will be responsible for providing exceptional patient care, ensuring the smooth day-to-day operation of the practice, and maintaining accurate medical records.

About Us:
Tower House Surgery is a friendly training practice with a patient population of approximately 11,000. Our clinical team consists of 5 GP Partners, 3 salaried GPs, 1 Paramedic, 2 Practice Nurses, 1 Midwife, 1 Clinical Pharmacist, 1 Healthcare Assistant, and 1 Phlebotomist. We also have a Clinical Pharmacist and a Social Prescriber working with us as part of the Cygnet Primary Care Network.

Key Responsibilities:
  1. Greeting and directing patients, ensuring the efficiency of the appointment system and monitoring the flow of patients to consulting and treatment rooms.
  2. Ensure that patients who need urgent consultations are seen in a logical and non-disruptive manner.
  3. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure that procedures are completed.

Requirements:
  • Experience in a Customer Service role
  • Ability to work under pressure and to prioritize workload
  • Able to follow GDPR policies and guidelines
  • Understanding of confidentiality
  • Good standard of Literacy & Numeracy
  • Computer literate
  • Good clear and confident communicator
  • Ability to work as a member of a team

Salary: £22,000 - £28,000 per annum depending on experience.

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