Front Office Operations Manager
3 days ago
We are seeking an experienced Front Office professional to fill the role of Reception Manager at our client's Dundee & Angus-based hotel. The successful candidate will be responsible for ensuring exceptional guest service, maintaining high standards of operation, and driving revenue growth.
About the RoleThis is a fantastic opportunity for an ambitious and results-driven individual to take on a senior leadership position within the Front Office team. As Reception Manager, you will be responsible for:
- Providing courteous, professional, and efficient service to guests at all times
- Maintaining the highest standards of cleanliness, safety, and quality in the hotel and its operations
- Maximising revenue through effective sales strategies and management of labour resources
- Leading and developing a high-performing team to deliver excellent results
To be successful in this role, you will need:
- Proven experience in a similar Front Office position, preferably in a similar setting
- Excellent leadership and people-management skills, with a track record of developing and motivating teams
- Strong communication and interpersonal skills, with the ability to build relationships with colleagues, guests, and external partners
- A passion for delivering exceptional customer experiences and driving business growth
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