Front Office Supervisor

**Front Office Supervisor**

Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?,experience working for an employer that puts your wellbeing at the heart of everything it does?,enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Delta Hotels by Marriott Manchester Airport is the place for you

**Explore our very big world**

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

**The impact you’ll make**

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

**What you’ll do**
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
- Support with training, coaching and developing the Front Office team in order to support associate development and engagement

**What we’re looking for**
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Experience in a similar role
- Knowledge of Opera PMS would be an advantage

**Perks you deserve**

In addition to an hourly rate of **£10.92**, ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:

- **Health & Wellbeing** - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
- **Meals** - Tasty and Varied Meals in our Associate Dining Facility
- **Uniform** & dry-cleaning service
- **Discounts** - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more
- **Travel** - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
- **Holidays - **20 days holiday plus 8 Bank Holidays increasing with service
- **Pay - **Annual Performance Related Pay Review
- **Health** - Cycle to work scheme
- **Pension** & Life Assurance
- **Flexibility - **do you need flexibility in your life, talk to us as we know work life balance is important
- **Take Care** Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- **Develop and Grow** - Comprehensive Training and Development programs
- **Career**:

- career progression opportunities are endless as the #1 leader in hospitality worldwide
- **Celebrate**:

- Awards and Recognition Celebrations
- **Events - **Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you

**Salary**: £10.92 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Shuttle service provided

Ability to commute/relocate:

- Hale Barns: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person