Distribution Network Coordinator

13 hours ago


Bolton, Bolton, United Kingdom Komatsu Full time
Job Overview

The role of a Distribution Partner Manager at Komatsu involves overseeing the day-to-day management, reporting, and administration of orders received through our distribution network. This includes preparing monthly distributor scorecards to facilitate performance cadence and meaningful discussions between business development managers and distributors.

Main Responsibilities:

  • Interface with distributors and internal customers to support activities from order processing to delivery, as well as post-transactional support like dispute resolutions and technical services linkage.
  • Maintain an accurate and comprehensive database of Komatsu and competitor information within our system for easy access by authorized personnel.
  • Take accountability for distributor financial reporting and scorecard performance.
  • Support dealer backlog analysis on a monthly basis and coordinate with GDC, BDMs, and Parts Marketing.
  • Assist in expediting orders with GDC for emergency and machine-down situations.
  • Monitor machine order progress daily and weekly.
  • Chair conference calls to address problems and concerns for manufacturing plants and regions, ensuring timely schedule changes and resolution of financing issues.
  • Conduct contract reviews with project managers, manufacturing, and purchasing teams.

Additional Responsibilities:

  • Develop a basic dealer training platform for the dealer portal and provide onboarding training.
  • E nsure fleet parts lists are up-to-date in SAP for each geographical distributor area.
  • Add dealers into SAP and administer portal access.
  • Apply penalties to distributors for sales outside contractual policy areas.
  • Conduct regional and distributor parts planning and ensure entry into SAP.


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