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ASB Case Manager
1 month ago
ASB Case Manager Role Summary
We are seeking an experienced ASB Case Manager to join our dedicated ASB team at Paradigm Housing Group. The successful candidate will be responsible for managing a varied caseload of ASB cases, including complex and high-risk incidents, and providing vital support to customers, colleagues, and external stakeholders.
Key Responsibilities:
- Manage a caseload of ASB cases, including complex and high-risk incidents.
- Build strong relationships with customers, colleagues, and external partners, working together to deliver positive outcomes for communities.
- Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively.
- Prepare legal notices, witness statements, and case documentation, representing Paradigm in court where necessary.
- Work proactively to deliver a customer-focused ASB service in line with our policies and procedures.
- Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution.
- Attend multi-agency meetings and represent Paradigm in discussions with local authorities, police, and other key partners.
Requirements:
- Strong communication skills and the ability to manage and prioritise a complex caseload of ASB cases.
- Confidence when working with challenging behaviour.
- Experience in preparing case reports and legal documentation.
- Experience within the housing sector, particularly in ASB management.
- Ability to work flexibly.
What We're Looking For:
We're seeking an individual with a strong understanding of landlord and tenant law and its application to tenancy and ASB management. The successful candidate will be able to work collaboratively with various stakeholders and develop problem-solving responses to ASB issues.
