Funeral Service Manager
3 weeks ago
Job Title: Funeral Service Manager
Job Summary:
We are seeking an experienced funeral professional to work as a Funeral Service Manager for our well-established client based at their premises in Lewes. The successful candidate will join a very well-established Funeral Home in the heart of the town and manage a long-standing team of 2 Funeral Arrangers.
Key Responsibilities:
- Champion the company's established, professional way of arranging funerals and giving customer service.
- Meet customers at locations other than those of the company.
- Manage all matters financial in relation to the funeral, including responsibility for collection of debts.
- Promote the business within the local community and encourage colleagues to do likewise.
- Provide holiday and sickness cover for colleagues based at other funeral homes.
- Ensure compliance with Health & Safety regulations and other relevant legislation.
Requirements:
- Responsible for collaborating with all Funeral Directors and colleagues to maximise the success of their funeral home.
- Understand and champion the company's standard of performance in every role and where necessary mentor, coach, discipline and praise colleagues on their work and where required teach colleagues.
- Set quality performance goals for teams and for colleagues in their work.
- Organise the funeral home on a minute-by-minute basis to deliver for customers.
- Be the Guardian of standards ensuring that all colleagues contribute their best; good communication (listening, questioning, challenging, briefing, praising and team problem-solving) is key to this.
- Lead by example in the funeral home working alongside colleagues, demonstrating and living the standard of performance required by the Company as well as organising the work and people so they can deliver exceptional service.
- Be a critical friend to other Funeral Directors and colleagues in cases where their desire to deliver is not helping others to, or where their performance is less than their best.
- Organise the funeral home to support colleagues in terms of work and communication.
- Demonstrate the attitude needed to do a great job; positive, proactive, team-spirited, dynamic and open to learning, innovative.
- Be responsible for appraising colleagues fairly and constructively and where necessary putting in place actions to restore the efficiency of failing colleagues.
- Be the client's main point of contact; arrange and conduct the funeral (with the support of the wider team).
- Lead the funeral service crew and ceremonial crew on the funeral ceremony and make sure that all necessary information is given to and understood by the funeral service team.
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