Customer Intelligence and Compliance Officer

1 month ago


Northallerton, North Yorkshire, United Kingdom North Yorkshire Council Full time
Customer Intelligence and Compliance Officer

We are seeking a highly skilled Customer Intelligence and Compliance Officer to join our team. As a key member of our Customer, Revenue and Benefits service, you will play a critical role in ensuring the delivery of excellent customer services to the people of North Yorkshire.

Key Responsibilities:
  • Collate customer intelligence from across the Customer, Revenues and Benefits function to create reports and produce customer stories using data to help understand the performance of the service.
  • Contribute to identifying continuous improvement opportunities, developing business intelligence to highlight changes, innovative solutions and improvements from customer insight and performance data to deliver improved customer experience.
  • Ensure compliance with legislation around freedom of information requests and corporate complaints, ensuring all key stakeholders are kept informed and deadlines are adhered to.
Requirements:
  • Experience in data analysis and presenting findings.
  • A practical understanding of using data and insight to identify and address emerging issues.
  • Experience of working in a multi-channel customer service environment.
  • A high level of numerical, verbal and written skills in order to produce and present reports in a range of formats and present data and information in an effective way.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • The chance to make a real difference to the lives of the people of North Yorkshire.


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