Customer Intelligence and Compliance Officer
1 month ago
We are seeking a highly skilled Customer Intelligence and Compliance Officer to join our team. As a key member of our Customer, Revenue and Benefits service, you will play a critical role in ensuring the delivery of excellent customer services to the people of North Yorkshire.
Key Responsibilities:- Collate customer intelligence from across the Customer, Revenues and Benefits function to create reports and produce customer stories using data to help understand the performance of the service.
- Contribute to identifying continuous improvement opportunities, developing business intelligence to highlight changes, innovative solutions and improvements from customer insight and performance data to deliver improved customer experience.
- Ensure compliance with legislation around freedom of information requests and corporate complaints, ensuring all key stakeholders are kept informed and deadlines are adhered to.
- Experience in data analysis and presenting findings.
- A practical understanding of using data and insight to identify and address emerging issues.
- Experience of working in a multi-channel customer service environment.
- A high level of numerical, verbal and written skills in order to produce and present reports in a range of formats and present data and information in an effective way.
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive team environment.
- The chance to make a real difference to the lives of the people of North Yorkshire.
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Customer Intelligence and Compliance Officer
4 weeks ago
Northallerton, North Yorkshire, United Kingdom North Yorkshire Council Full timeCustomer Intelligence and Compliance OfficerWe are seeking a highly skilled Customer Intelligence and Compliance Officer to join our team. This role is critical in ensuring the organization's compliance with legislation and regulations, while also providing valuable insights to inform business decisions.The successful candidate will work closely with the...
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Customer Intelligence and Compliance Officer
4 weeks ago
Northallerton, North Yorkshire, United Kingdom North Yorkshire Council Full timeCustomer Intelligence and Compliance OfficerWe are seeking a highly skilled Customer Intelligence and Compliance Officer to join our team. This role is critical in ensuring the organization's compliance with legislation and regulations, while also providing valuable insights to inform business decisions.The successful candidate will work closely with the...
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Compliance Officer
4 weeks ago
Northallerton, North Yorkshire, United Kingdom Slaughter and May Full timeQuality Assurance AnalystWe are seeking a professional and engaging individual to join our London-based Technology Team as a Quality Assurance Analyst.This is an exciting opportunity to work with a talented team and contribute to the development of our technology solutions.As a Quality Assurance Analyst, you will be responsible for ensuring the quality and...
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Compliance Officer
4 weeks ago
Northallerton, North Yorkshire, United Kingdom Slaughter and May Full timeQuality Assurance AnalystWe are seeking a professional and engaging individual to join our London-based Technology Team as a Quality Assurance Analyst.This is an exciting opportunity to work with a talented team and contribute to the development of our technology solutions.As a Quality Assurance Analyst, you will be responsible for ensuring the quality and...
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Customer Service Liaison
2 weeks ago
Northallerton, North Yorkshire, United Kingdom McCarthy and Stone Full time**About the Role**We are seeking a highly organised and proactive Administrator to join our team at Malpas Court in Northallerton. As a key member of our team, you will play a vital role in enriching the lives of our homeowners.**Key Responsibilities**Welcoming visitors to the Estate office and providing exceptional customer service.Managing incoming calls...
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Customer Service Liaison
4 days ago
Northallerton, North Yorkshire, United Kingdom McCarthy and Stone Full timeJob Title: Part Time AdministratorJob Summary: McCarthy Stone is seeking a highly organised and proactive Administrator to play a vital role in our stunning development, Malpas Court at Northallerton to help enrich the lives of our homeowners.Key Responsibilities:Welcoming visitors to the Estate office and providing excellent customer service to colleagues,...
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Customer Service Coordinator
2 months ago
Northallerton, North Yorkshire, United Kingdom McCarthy and Stone Full timeAbout the RoleWe are seeking a highly organized and proactive Administrative Assistant to join our team at McCarthy Stone. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our stunning development, Malpas Court.Key ResponsibilitiesWelcoming visitors to the Estate office and providing exceptional customer...
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Customer Service Coordinator
2 months ago
Northallerton, North Yorkshire, United Kingdom McCarthy and Stone Full timeAbout the RoleWe are seeking a highly organized and proactive Administrative Assistant to join our team at McCarthy Stone. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our stunning development, Malpas Court.Key ResponsibilitiesWelcoming visitors to the Estate office and providing exceptional customer...
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Customer Engagement Specialist
3 weeks ago
Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full timeCustomer Engagement OfficerWe are seeking a highly skilled and motivated Customer Engagement Officer to join our team at Broadacres Housing. As a key member of our customer engagement team, you will play a vital role in ensuring that our customers receive first-class support to live independently and with dignity.Key Responsibilities:Plan and deliver...
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Customer Engagement Specialist
3 weeks ago
Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full timeCustomer Engagement OfficerWe are seeking a highly skilled and motivated Customer Engagement Officer to join our team at Broadacres Housing. As a key member of our customer engagement team, you will play a vital role in ensuring that our customers receive first-class support to live independently and with dignity.Key Responsibilities:Plan and deliver...
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Customer Service Representative
2 months ago
Northallerton, North Yorkshire, United Kingdom Slaughter and May Full timeWe are seeking a highly skilled IT Service Desk Analyst to join our Technology department at Slaughter and May. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to and resolve technical issues in a timely and professional mannerProvide accurate...
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Customer Service Representative
2 months ago
Northallerton, North Yorkshire, United Kingdom Slaughter and May Full timeWe are seeking a highly skilled IT Service Desk Analyst to join our Technology department at Slaughter and May. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to and resolve technical issues in a timely and professional mannerProvide accurate...
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Customer Engagement Specialist
7 days ago
Northallerton, North Yorkshire, United Kingdom Broadacres Housing Careers Full timeAbout the RoleWe are seeking a skilled Customer Engagement Officer to join our team at Broadacres Housing Careers. As a key member of our team, you will be responsible for planning and delivering customer events, identifying innovative ways to involve under-represented groups, and ensuring diverse voices are heard.Key Responsibilities:Lead the planning,...
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Security Officer
3 weeks ago
Northallerton, North Yorkshire, United Kingdom NHS Full timeAbout the RoleWe are seeking a skilled and experienced Security Officer/Porter to join our team at South Tees Hospitals NHS Foundation Trust.The successful candidate will provide excellent customer service and support to patients, visitors, and staff, ensuring a safe and secure environment throughout the hospital.Key responsibilities will include:Providing...
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Security Officer
3 weeks ago
Northallerton, North Yorkshire, United Kingdom NHS Full timeAbout the RoleWe are seeking a skilled and experienced Security Officer/Porter to join our team at South Tees Hospitals NHS Foundation Trust.The successful candidate will provide excellent customer service and support to patients, visitors, and staff, ensuring a safe and secure environment throughout the hospital.Key responsibilities will include:Providing...
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Customer Engagement Specialist
3 weeks ago
Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full timeCustomer Engagement OfficerWe are seeking a skilled Customer Engagement Officer to join our team at Broadacres Housing. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our residents receive the support they need.Key Responsibilities:Manage and resolve customer complaints and...
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Customer Engagement Specialist
3 weeks ago
Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full timeCustomer Engagement OfficerWe are seeking a skilled Customer Engagement Officer to join our team at Broadacres Housing. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our residents receive the support they need.Key Responsibilities:Manage and resolve customer complaints and...
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Customer Engagement Liaison
4 weeks ago
Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full timeCustomer Engagement OfficerWe are seeking a skilled Customer Engagement Officer to join our team at Broadacres Housing. As a key member of our team, you will be responsible for engaging with customers, ensuring their voices are heard, and providing exceptional service.Key Responsibilities:Develop and maintain strong relationships with customers,...
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Customer Engagement Liaison
4 weeks ago
Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full timeCustomer Engagement OfficerWe are seeking a skilled Customer Engagement Officer to join our team at Broadacres Housing. As a key member of our team, you will be responsible for engaging with customers, ensuring their voices are heard, and providing exceptional service.Key Responsibilities:Develop and maintain strong relationships with customers,...
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Licensing Enforcement Officer
4 weeks ago
Northallerton, North Yorkshire, United Kingdom North Yorkshire Council Full timeJob Title: Licensing Enforcement OfficerWe are seeking a highly skilled and experienced Licensing Enforcement Officer to join our team at North Yorkshire Council. As a key member of our Licensing Service, you will play a vital role in ensuring the safety and well-being of our communities.Key Responsibilities:Process and determine licence applications,...