Customer Engagement Liaison

19 hours ago

Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full time
Customer Engagement Officer

We are seeking a skilled Customer Engagement Officer to join our team at Broadacres Housing. As a key member of our team, you will be responsible for engaging with customers, ensuring their voices are heard, and providing exceptional service.

Key Responsibilities:

  • Develop and maintain strong relationships with customers, understanding their needs and concerns.
  • Provide excellent customer service, responding to queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve business objectives and improve customer satisfaction.
  • Contribute to the development of customer engagement strategies, identifying opportunities to improve services and enhance the customer experience.

Requirements:

  • Passion for engaging with people and ensuring their voices are heard.
  • Strong communication and interpersonal skills, with the ability to manage multiple tasks in a fast-paced environment.
  • Ability to think creatively and develop innovative solutions to customer challenges.
  • Excellent problem-solving and analytical skills, with a focus on delivering results.

What We Offer:

  • A competitive salary of £31,960.06 per annum.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A chance to make a real difference in the lives of our customers and contribute to the success of Broadacres Housing.

How to Apply:

Please submit your application, including your CV and a covering letter, by the closing date. We look forward to hearing from you.

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