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Customer Liaison Officer

1 month ago

Crewkerne, United Kingdom HOLT ENGINEERING RECRUITMENT LIMITED Full time

We are seeking a highly skilled Customer Liaison Officer to join our team at Holt Engineering Recruitment Limited. This role will play a pivotal part in ensuring seamless interactions between our esteemed customers and internal teams.

This role encompasses a range of responsibilities, including purchase and sales order management, logistics coordination, and processing information through our ERP systems.

  • Receive and review purchase and sales orders from customers.
  • Enter and process order information accurately into our ERP systems.
  • Maintain accurate and up-to-date purchase, sales, and tracking records within the ERP system.
  • Ensure timely and accurate acknowledgment of received orders.
  • Collaborate with the warehouse dispatch team to schedule and dispatch orders in accordance with customer requirements.
  • Work with engineering, production, and dispatch teams to ensure delivery deadlines are met.
  • Monitor shipment status and provide timely updates to customers.
  • Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics.
  • Collaborate with internal teams to address customer queries and concerns promptly.
  • Provide regular updates to customers regarding the status of their orders and deliveries.
  • Proactively identify and resolve issues related to orders, shipments, and customer requests.
  • Escalate complex issues to the appropriate teams and follow up to ensure resolution.
  • Maintain comprehensive and organized records of customer interactions, transactions, order details, and logistics information.
  • Generate reports as needed for management and other stakeholders.

This role requires a flexible and adaptable approach to workload, with a strong focus on customer service and communication. The ideal candidate will be able to work effectively and inclusively with a range of people, and will be driven to deliver the best results for the business.

Key Competencies:

  • Proven experience in customer service or a similar role, preferably in a manufacturing environment.
  • Familiarity with ERP systems and order processing workflows.
  • Strong understanding of logistics coordination and supply chain management.
  • Excellent communication skills, both written and verbal.
  • Strong organizational and multitasking abilities.
  • Detail-oriented with a focus on accuracy and precision.
  • Proficient in using Microsoft office packages.

Benefits:

  • Competitive Salary
  • 26 days holiday plus bank holidays, increasing to 29 days with long service
  • Discretionary Bonus once a year
  • Salary Sacrifice Pension
  • 4 x Salary Death in Service payment
  • Access to Westfield Healthcare scheme, including:
    • Corporate Healthcare Plan
    • Employee Assistance program
    • Wellbeing App
    • Discount scheme
  • Cycle to Work Scheme
  • EV Salary Sacrifice Scheme
  • Eligible for enrolment in Employee Share Scheme after 12 months service.