Customer Liaison Officer
4 weeks ago
We are seeking a skilled Customer Liaison Officer to play a pivotal role in ensuring seamless interactions between our customers and internal teams.
This role is perfect for a detail-oriented individual with excellent communication skills and a strong understanding of logistics coordination and supply chain management.
- Manage purchase and sales order management, logistics coordination, and process information through our ERP systems.
- Receive and review purchase and sales orders from customers, entering and processing order information accurately.
- Maintain accurate records, ensure timely acknowledgments of received orders, and collaborate with the warehouse dispatch team to schedule and dispatch orders.
- Work with engineering, production, and dispatch teams to meet delivery deadlines, monitor shipment status, and provide timely updates to customers.
- Act as the primary point of contact for customer inquiries, collaborate with internal teams to address queries and concerns, and provide regular updates on order status.
- Identify and resolve issues related to orders, shipments, and customer requests, escalating complex issues to the appropriate teams.
- Maintain comprehensive records of customer interactions, transactions, order details, and logistics information.
As a Customer Liaison Officer, you will have a flexible approach to your workload, be open-minded, and eager to seek out innovative ways to add value. You will be able to work effectively with a range of people, be resourceful, and driven to deliver high-quality results.
Key Skills and Experience:
Proven experience in customer service or a similar role, preferably in a manufacturing environment.
Familiarity with ERP systems and order processing workflows.
Strong understanding of logistics coordination and supply chain management.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Detail-oriented with a focus on accuracy and precision.
Proficient in using Microsoft office packages.
Benefits:
Competitive Salary, Holiday entitlement, Discretionary Bonus, Salary Sacrifice Pension, Death in Service payment, Access to Westfield Healthcare scheme, Cycle to Work Scheme, EV Salary Sacrifice Scheme, Employee Share Scheme after 12 months service.
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