Customer Liaison Officer

4 weeks ago


Crewkerne, United Kingdom HOLT ENGINEERING RECRUITMENT LIMITED Full time

We are seeking a highly skilled Customer Liaison Officer to join our team at Holt Engineering Recruitment Limited. This role will play a pivotal part in ensuring seamless interactions between our esteemed customers and internal teams.

The Customer Liaison Officer will be responsible for providing a high level of administration support to the Operations Team, encompassing purchase and sales order management, logistics coordination, and processing information through our ERP systems.

Key responsibilities include:

  • Receiving and reviewing purchase and sales orders from customers.
  • Entering and processing order information accurately into our ERP systems.
  • Maintaining accurate and up-to-date purchase, sales, and tracking records within the ERP system.
  • Ensuring timely and accurate acknowledgment of received orders.
  • Collaborating with the warehouse dispatch team to schedule and dispatch orders in accordance with customer requirements.
  • Working with engineering, production, and dispatch teams to ensure delivery deadlines are met.
  • Monitoring shipment status and providing timely updates to customers.
  • Acting as the main point of contact for customer inquiries related to orders, deliveries, and logistics.
  • Collaborating with internal teams to address customer queries and concerns promptly.
  • Providing regular updates to customers regarding the status of their orders and deliveries.
  • Proactively identifying and resolving issues related to orders, shipments, and customer requests.
  • Escalating complex issues to the appropriate teams and following up to ensure resolution.
  • Maintaining comprehensive and organized records of customer interactions, transactions, order details, and logistics information.
  • Generating reports as needed for management and other stakeholders.

As a Customer Liaison Officer, you will have a flexible and adaptable approach to your workload, be curious and open-minded, and keen to seek out evolving and innovative ways to add value. You will be able to work effectively and inclusively with a range of people, be resourceful and determined to deliver the best results for the business, and driven to ensure that tasks are completed thoroughly and within deadlines.

Key competencies include:

  • Proven experience in customer service or a similar role, preferably in a manufacturing environment.
  • Familiarity with ERP systems and order processing workflows.
  • Strong understanding of logistics coordination and supply chain management.
  • Excellent communication skills, both written and verbal.
  • Strong organizational and multitasking abilities.
  • Detail-oriented with a focus on accuracy and precision.
  • Proficient in using Microsoft office packages.

We offer a competitive salary, 26 days holiday plus bank holidays, increasing to 29 days with long service, discretionary bonus, salary sacrifice pension, and access to a range of benefits including corporate healthcare plan, employee assistance program, wellbeing app, and discount scheme.



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