Customer Liaison Officer
3 weeks ago
We are currently recruiting for a Customer Liaison Officer for our client in Crewkerne.
The Customer Liaison Officer will play a pivotal role in ensuring a seamless and efficient interaction between our esteemed customers and our internal teams.
This role will also provide a high level of administration support to the Operations Team.
Key Responsibilities:
- Receive and review both purchase orders and sales orders from customers.
- Enter and process order information accurately into our ERP systems.
- Maintain accurate and up-to-date purchase, sales and tracking records within the ERP system.
- Ensure timely and accurate acknowledgment of received orders.
- Collaborate with the warehouse dispatch team to schedule and dispatch orders in accordance with customer requirements.
- Work with engineering, production and dispatch teams to ensure delivery deadlines are met.
- Monitor shipment status and provide timely updates to customers.
- Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics.
- Collaborate with internal teams to address customer queries and concerns promptly.
- Provide regular updates to customers regarding the status of their orders and deliveries.
- Proactively identify and resolve issues related to orders, shipments, and customer requests.
- Escalate complex issues to the appropriate teams and follow up to ensure resolution.
- Maintain comprehensive and organized records of customer interactions, transactions, order details, and logistics information.
- Generate reports as needed for management and other stakeholders.
Requirements:
- Proven experience in customer service or a similar role, preferably in a manufacturing environment.
- Familiarity with ERP systems and order processing workflows.
- Strong understanding of logistics coordination and supply chain management.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Detail-oriented with a focus on accuracy and precision.
- Proficient in using Microsoft office packages.
What We Offer:
- Competitive Salary
- 26 days holiday plus bank holidays, increasing to 29 days with long service
- Discretionary Bonus once a year
- Salary Sacrifice Pension
- 4 x Salary Death in Service payment
- Access to Westfield Healthcare scheme, including Corporate Healthcare Plan, Employee Assistance program, Wellbeing App, Discount scheme, Cycle to Work Scheme, EV Salary Sacrifice Scheme
- Eligible for enrolment in Employee Share Scheme after 12 months service
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