Customer Liaison Officer

4 days ago


Crewkerne, Somerset, United Kingdom HOLT ENGINEERING RECRUITMENT LIMITED Full time

We are currently recruiting for a Customer Liaison Officer for our client in Crewkerne.

The Customer Liaison Officer will play a pivotal role in ensuring a seamless and efficient interaction between our esteemed customers and our internal teams.

This role will also provide a high level of administration support to the Operations Team.

Key Responsibilities:

  • Receive and review both purchase orders and sales orders from customers.
  • Enter and process order information accurately into our ERP systems.
  • Maintain accurate and up-to-date purchase, sales and tracking records within the ERP system.
  • Ensure timely and accurate acknowledgment of received orders.
  • Collaborate with the warehouse dispatch team to schedule and dispatch orders in accordance with customer requirements.
  • Work with engineering, production and dispatch teams to ensure delivery deadlines are met.
  • Monitor shipment status and provide timely updates to customers.
  • Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics.
  • Collaborate with internal teams to address customer queries and concerns promptly.
  • Provide regular updates to customers regarding the status of their orders and deliveries.
  • Proactively identify and resolve issues related to orders, shipments, and customer requests.
  • Escalate complex issues to the appropriate teams and follow up to ensure resolution.
  • Maintain comprehensive and organized records of customer interactions, transactions, order details, and logistics information.
  • Generate reports as needed for management and other stakeholders.

Requirements:

  • Proven experience in customer service or a similar role, preferably in a manufacturing environment.
  • Familiarity with ERP systems and order processing workflows.
  • Strong understanding of logistics coordination and supply chain management.
  • Excellent communication skills, both written and verbal.
  • Strong organizational and multitasking abilities.
  • Detail-oriented with a focus on accuracy and precision.
  • Proficient in using Microsoft office packages.

What We Offer:

  • Competitive Salary
  • 26 days holiday plus bank holidays, increasing to 29 days with long service
  • Discretionary Bonus once a year
  • Salary Sacrifice Pension
  • 4 x Salary Death in Service payment
  • Access to Westfield Healthcare scheme, including Corporate Healthcare Plan, Employee Assistance program, Wellbeing App, Discount scheme, Cycle to Work Scheme, EV Salary Sacrifice Scheme
  • Eligible for enrolment in Employee Share Scheme after 12 months service


  • Crewkerne, Somerset, United Kingdom Holt Engineering Recruitment Limited Full time

    Job Title: Customer Liaison Officer - Logistics CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Customer Liaison Officer to join our team at Holt Engineering Recruitment Limited.Key Responsibilities:* Manage customer orders and ensure timely delivery* Coordinate logistics and supply chain activities* Provide excellent customer...


  • Crewkerne, Somerset, United Kingdom Holt Engineering Full time

    Job Summary:The Customer Liaison Officer will play a pivotal role in ensuring seamless interaction between customers and internal teams at Holt Engineering. This role involves providing high-level administration support to the Operations Team, encompassing purchase and sales order management, logistics coordination, and timely communication to...


  • Crewkerne, Somerset, United Kingdom HOLT ENGINEERING RECRUITMENT LIMITED Full time

    Job Title: Customer Liaison OfficerJob Summary:We are seeking a highly organized and detail-oriented Customer Liaison Officer to join our team at Holt Engineering Recruitment Limited. As a key member of our operations team, you will play a pivotal role in ensuring seamless interactions between our customers and internal teams.Key Responsibilities: Receive...


  • Crewkerne, Somerset, United Kingdom HOLT ENGINEERING RECRUITMENT LIMITED Full time

    Job Title: Customer Liaison OfficerJob Summary:We are seeking a highly organized and detail-oriented Customer Liaison Officer to join our team at Holt Engineering Recruitment Limited. The successful candidate will play a pivotal role in ensuring seamless interactions between our customers and internal teams.Key Responsibilities:* Manage purchase and sales...


  • Crewkerne, Somerset, United Kingdom Pertemps Full time

    About the Role:The Customer Service Delivery Associate will be responsible for delivering parcels to customers in the local community. This role requires excellent communication skills, a strong sense of community, and the ability to work independently as well as part of a team.Key Responsibilities:Deliver parcels to customers in a timely and professional...


  • Crewkerne, Somerset, United Kingdom Hawk 3 Talent Solutions Full time

    About the Role:Hawk 3 Talent Solutions is seeking an exceptional Engineering Operations professional to join their client's team. As a key player in the organization, the successful candidate will be responsible for overseeing the operations function, driving efficiency, and implementing strategic initiatives to support business growth.Key...

  • Postal Courier

    3 weeks ago


    Crewkerne, Somerset, United Kingdom Pertemps Bridgwater Full time

    Job Title: Postal Delivery WorkerLocation: Crewkerne Delivery OfficeHours: 14:00 19:00Shift: Monday Sunday, 5 days a weekHourly Rate: £13.37 per hour PAYEThe Royal Mail is a well-established brand, providing postal delivery services to millions of people across the UK. Due to an increase in demand, Pertemps are working in partnership with the Royal Mail to...

  • Postal Courier

    3 weeks ago


    Crewkerne, Somerset, United Kingdom Pertemps Bridgwater Full time

    Job Title: Postal Delivery WorkerLocation: Crewkerne Delivery OfficeHours: 14:00 19:00Shift: Monday Sunday, 5 days a weekHourly Rate: £13.37 per hour PAYEThe Royal Mail is a well-established brand, providing postal delivery services to millions of people across the UK. Due to an increase in demand, Pertemps are working in partnership with the Royal Mail to...

  • Delivery Driver

    4 weeks ago


    Crewkerne, Somerset, United Kingdom Pertemps Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Driver to join our team at Pertemps. As a Delivery Driver, you will be responsible for delivering parcels to our local community, working independently and as part of a team.Key ResponsibilitiesDeliver parcels to customers in a timely and efficient mannerSort and gather mail at the local...

  • Delivery Driver

    4 weeks ago


    Crewkerne, Somerset, United Kingdom Pertemps Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Driver to join our team at Pertemps. As a Delivery Driver, you will be responsible for delivering parcels to our local community, working independently and as part of a team.Key ResponsibilitiesDeliver parcels to customers in a timely and efficient mannerSort and gather mail at the local...


  • Crewkerne, Somerset, United Kingdom Pertemps Bridgwater Full time

    About the RoleWe are seeking a reliable and customer-focused Postal Delivery Driver to join our team at Pertemps Bridgwater. As a key member of our delivery team, you will be responsible for delivering parcels to our local community, ensuring timely and efficient service.Key ResponsibilitiesDeliver parcels to customers in a timely and professional mannerSort...


  • Crewkerne, Somerset, United Kingdom Pertemps Bridgwater Full time

    About the RoleWe are seeking a reliable and customer-focused Postal Delivery Driver to join our team at Pertemps Bridgwater. As a key member of our delivery team, you will be responsible for delivering parcels to our local community, ensuring timely and efficient service.Key ResponsibilitiesDeliver parcels to customers in a timely and professional mannerSort...

  • Postal Courier

    3 weeks ago


    Crewkerne, Somerset, United Kingdom Pertemps Network Group Full time

    Job Title: Postal Delivery WorkerWe are seeking a reliable and efficient Postal Delivery Worker to join our team at the Crewkerne Delivery Office.Key Responsibilities:Deliver mail and packages to customers in a timely and professional manner.Sort and process mail and packages in a fast-paced environment.Work collaboratively with colleagues to meet delivery...

  • Postal Courier

    3 weeks ago


    Crewkerne, Somerset, United Kingdom Pertemps Network Group Full time

    Job Title: Postal Delivery WorkerWe are seeking a reliable and efficient Postal Delivery Worker to join our team at the Crewkerne Delivery Office.Key Responsibilities:Deliver mail and packages to customers in a timely and professional manner.Sort and process mail and packages in a fast-paced environment.Work collaboratively with colleagues to meet delivery...


  • Crewkerne, Somerset, United Kingdom Pertemps Bridgwater Full time

    About the RoleWe are seeking a reliable and customer-focused Postal Delivery Driver to join our team at Pertemps Bridgwater. As a key member of our delivery team, you will be responsible for delivering parcels to our local community, working independently and as part of a team.Key ResponsibilitiesDeliver parcels to customers in a timely and efficient...


  • Crewkerne, Somerset, United Kingdom Pertemps Bridgwater Full time

    About the RoleWe are seeking a reliable and customer-focused Postal Delivery Driver to join our team at Pertemps Bridgwater. As a key member of our delivery team, you will be responsible for delivering parcels to our local community, working independently and as part of a team.Key ResponsibilitiesDeliver parcels to customers in a timely and efficient...

  • Delivery Driver

    3 weeks ago


    Crewkerne, Somerset, United Kingdom Pertemps Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Driver to join our team at Pertemps. As a Delivery Driver, you will be responsible for delivering parcels to our customers in the local community.Key ResponsibilitiesSort and gather mail at the local delivery officeCollect your allocated vehicle and hand-held computer deviceDeliver parcels...

  • Delivery Driver

    3 weeks ago


    Crewkerne, Somerset, United Kingdom Pertemps Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Driver to join our team at Pertemps. As a Delivery Driver, you will be responsible for delivering parcels to our customers in the local community.Key ResponsibilitiesSort and gather mail at the local delivery officeCollect your allocated vehicle and hand-held computer deviceDeliver parcels...


  • Crewkerne, Somerset, United Kingdom Pertemps Full time

    About the Role:Pertemps is working in partnership with the Royal Mail to source professional Delivery Drivers to support their busy operation. As a key member of the team, you will be responsible for delivering parcels to local communities, working independently and as part of a team.Key Responsibilities:Sorting and gathering mail at the local delivery...


  • Crewkerne, Somerset, United Kingdom Pertemps Full time

    About the JobAs a Delivery Driver for Royal Mail, you will be responsible for delivering parcels to local communities. You will start your day in the local delivery office, sorting and gathering the mail needed for your route. You will collect your allocated vehicle and your hand-held computer device (detailing your route and tracking your mail) and then...