Service Desk Support Specialist

4 weeks ago

London, Greater London, United Kingdom Aesop Full time

Service Desk Analyst | London | 12 Month Fixed Term Contract

Aesop is a global retail organisation that values diversity, inclusion, and belonging. We are seeking a skilled Service Desk Analyst to join our EU Service Desk Team on a 12-month fixed-term contract.

Role Purpose

The successful candidate will report to the Service Desk Team Lead and be responsible for delivering exceptional customer service to Aesop staff. This will involve resolving technical issues, providing user support, and ensuring service management processes are followed.

Key Responsibilities

  • Provide timely and effective support to Aesop staff, ensuring a high level of customer satisfaction.
  • Escalate complex issues to other teams and third-party vendors as necessary.
  • Coordinate retail support from established external vendors where Aesop resources are inadequate.
  • Procure and install systems and equipment for new staff and at new retail locations.
  • Monitor and enforce security and access policies within the organisation.
  • Oversee day-to-day operations for the Service Desk ticketing workflow.

Technical Requirements

  • Microsoft Windows & Office 365: Demonstrated experience in support and troubleshooting.
  • Hardware Maintenance & Support: Proven experience with Dell laptops and Apple MacBooks, including hardware maintenance, troubleshooting, and support.
  • Apple Support & Administration: Proficiency in MacBook support and Jamf administration.
  • Network Management: Experience in administering and troubleshooting Cisco Meraki networks.
  • Mobile Device Management: Competence in managing and supporting mobile devices.

What We Offer

Aesop is committed to promoting inclusion and diversity in the workplace. We offer a range of benefits, including flexible working, product discounts, and access to employee assistance programs. We are an equal opportunities employer and welcome applications from all qualified candidates.

How to Apply

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application. We look forward to hearing from you.

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