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Retail Store Operations Manager

2 months ago

Plymouth, Plymouth, United Kingdom DSW Inc. Full time
Job Summary

The Store Supervisor plays a vital role in driving sales and results by assisting and performing various functions alongside store management. This includes customer service, merchandising, omni activities, and inventory management.

Key ResponsibilitiesCustomer Service
  • Maintain a positive in-store experience by modeling excellent customer service behaviors and responding to customer requests with a high sense of urgency.
  • Ensure customers have a positive experience by maintaining store standards and completing daily open/close tasks, including store cleaning and recovery.
  • Perform other duties as assigned by the Store Manager or other leader.
Inventory Management
  • Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience for consumers.
  • Supervise and participate in the planning and execution of all inventory management related activities, including freight receipt, placement, markdown, and MOOS.
  • Responsible for all omni activities in store, including Charge/Send, BOPIS/BOSTS, and Delivery.
  • Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
  • Maintain supply inventory to ensure successful floor moves, markdowns, and fulfillment in areas of stockroom, cashwrap, clearance, and non-sales areas.
Human Resources
  • Work closely with the store leadership team to understand and follow policy and procedure.
  • Assist the Store Manager and other leaders in recruiting and interviewing candidates.
  • Support team by training, coaching, directing associates, and communicating development feedback to the management team.
  • Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
  • Support team in managing payroll and associate timekeeping activities.
  • Must have availability to meet the needs of the business, including shifts outside traditional business hours.
  • Proficiency in basic computer use, including Microsoft Office.
Requirements
  • Minimum 2 years retail experience.
  • Minimum high school graduate or equivalent.