Retail Operations Manager

2 days ago


Plymouth, Plymouth, United Kingdom Card Factory Full time

About Card Factory

Card Factory is a leading specialist retailer of greeting cards, gifts, and dressings with over 1,000 stores across the UK and Ireland.

We're dedicated to creating unforgettable moments for our customers by providing an exceptional shopping experience.

As a Retail Operations Manager at Card Factory, you'll play a crucial role in driving our success by delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Job Summary

This is an exciting opportunity to join our team as a Retail Operations Manager in Plymouth. You'll be responsible for overseeing the day-to-day operations of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.

Key Responsibilities

  • You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
  • Develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
  • Coch, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
  • Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
  • Make commercial decisions around stock availability and merchandising.
  • Actively seek contact with key stakeholders to gain a wider understanding of the business.
  • Providing constructive and beneficial feedback to the store team, District, and Regional Managers around store performance and business opportunities to encourage continual growth.

The Ideal Candidate

You will be passionate about celebrating our customers' life moments as we are.

Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.

Have experience in leading and developing a team of colleagues.

Be prepared to work towards KPIs in a fast-paced environment.

About the Role

This role offers a salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including:

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support Financial Education Tools Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.


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