Senior Retail Operations Manager
4 weeks ago
Sector: Veterinary and Animal Care
Role: Manager
Contract Type: Permanent
Hours: Full Time
Join a leading animal welfare charity as a Senior Retail Operations Manager, responsible for leading a team of employees and volunteers to achieve exceptional shop performance.
Key Responsibilities:
- Lead and manage a team to deliver shop income, expenditure, and operating profit budgets.
- Support the work of Cats Protection, acting as a brand ambassador and role model for the charity's values and behaviors.
- Take ownership of shop operations and related people management.
About the Role:
- Our retail operation consists of over 80 charity shops, with a strong focus on delivering exceptional customer service and driving sales growth.
- As a Senior Retail Operations Manager, you will be responsible for leading a team of employees and volunteers to achieve exceptional shop performance.
- You will work closely with the retail team to develop and implement strategies to drive sales growth and improve customer satisfaction.
What We're Looking For:
- Demonstrable learning and experience from working in a relevant retail environment.
- Previous experience of line managing a team and building a culture to achieve a collective goal.
- Experience and/or understanding of working to sales targets and budgets.
- Strong commercial awareness, balanced with an appreciation for the unique needs of the charity.
Benefits:
- 25 days' annual leave plus bank holidays, increasing with length of service.
- Salary Finance, which empowers you to take control of your financial wellbeing.
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