Senior Retail Operations Manager

4 weeks ago


Plymouth, Plymouth, United Kingdom ENGINEERINGUK Full time
Job Description

Sector: Veterinary and Animal Care
Role: Manager
Contract Type: Permanent
Hours: Full Time

Join a leading animal welfare charity as a Senior Retail Operations Manager, responsible for leading a team of employees and volunteers to achieve exceptional shop performance.

Key Responsibilities:

  • Lead and manage a team to deliver shop income, expenditure, and operating profit budgets.
  • Support the work of Cats Protection, acting as a brand ambassador and role model for the charity's values and behaviors.
  • Take ownership of shop operations and related people management.

About the Role:

  • Our retail operation consists of over 80 charity shops, with a strong focus on delivering exceptional customer service and driving sales growth.
  • As a Senior Retail Operations Manager, you will be responsible for leading a team of employees and volunteers to achieve exceptional shop performance.
  • You will work closely with the retail team to develop and implement strategies to drive sales growth and improve customer satisfaction.

What We're Looking For:

  • Demonstrable learning and experience from working in a relevant retail environment.
  • Previous experience of line managing a team and building a culture to achieve a collective goal.
  • Experience and/or understanding of working to sales targets and budgets.
  • Strong commercial awareness, balanced with an appreciation for the unique needs of the charity.

Benefits:

  • 25 days' annual leave plus bank holidays, increasing with length of service.
  • Salary Finance, which empowers you to take control of your financial wellbeing.


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