Medical Device Support Specialist

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking a highly motivated and organized Medical Device Support Specialist to join our team at NEC Software Solutions.

The successful candidate will be responsible for providing exceptional customer service, resolving device-related queries, and ensuring seamless delivery of registry services.

This is an excellent opportunity for a career-minded individual to enter the medical device industry, with great prospects for progression as skills and knowledge grow.

Key Responsibilities
  • Take ownership of device-related service requests, through to closure, with a focus on investigation, analysis, and troubleshooting.
  • Ensure the Incident Management system is managed and updated correctly, and service SLAs are met.
  • Liaise with customers and internal stakeholders to ensure successful launch and ongoing service of RaaS device services.

Requirements:

  • Excellent communication and customer service skills.
  • Highly self-motivated and able to work under pressure.
  • Good problem-solving and issue investigation skills.
  • Proficient in Microsoft Office, especially Word, Excel, and PowerPoint.

Salary Range: £35,000 - £45,000 per annum, depending on experience.



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