IT Support Specialist
2 weeks ago
Lucid Connect Ltd is a leading Managed Services Provider offering technology solutions to clients. We have an exciting opportunity for a 2nd Line Engineer to join our dedicated technical team.
The successful candidate will be required to respond to and resolve technical queries from end-users and VIPs via ITSM tool, with an estimated salary of £35,000 per annum in the UK.
Key Responsibilities:
- MDM Administration
- Desktop troubleshooting
- Ensuring Customer Documentation is kept up to date
- Working with the team to identify and implement changes to Customer Environments to address common issues
- Providing the highest level of Customer Service
- Equipment request handling
- Device management and stock control
- Updating assets on our Asset Management system
- Incoming call handling
- Management of Customer Endpoint protection
- Assist Senior Engineers in implementing best practices across systems
- Dealing with escalations and BAU. Reporting to Line Manager
- Customer site visits where required
Required Skills & Experience:
- Experience in supporting Windows Desktop
- Strong people skills
- Understanding of networking fundamentals TCP/IP DNS DHCP
- Able to be self-sufficient and driven
- Willing to learn new skills
- Extensive experience of troubleshooting a range of devices
- Ability to provide VIP support both remote and face-to-face
- Ability to create detailed and accessible documentation
- Detail-oriented and organized
- Have an ability to work independently, autonomously, and take initiative
- Can multi-task and proactively manage various issues and conflicting priorities
- Have strong and effective written and verbal communication skills
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