IT Support Specialist

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Lucid Connect Ltd Full time

Lucid Connect Ltd is a leading Managed Services Provider offering technology solutions to clients. We have an exciting opportunity for a 2nd Line Engineer to join our dedicated technical team.

The successful candidate will be required to respond to and resolve technical queries from end-users and VIPs via ITSM tool, with an estimated salary of £35,000 per annum in the UK.

Key Responsibilities:

  • MDM Administration
  • Desktop troubleshooting
  • Ensuring Customer Documentation is kept up to date
  • Working with the team to identify and implement changes to Customer Environments to address common issues
  • Providing the highest level of Customer Service
  • Equipment request handling
  • Device management and stock control
  • Updating assets on our Asset Management system
  • Incoming call handling
  • Management of Customer Endpoint protection
  • Assist Senior Engineers in implementing best practices across systems
  • Dealing with escalations and BAU. Reporting to Line Manager
  • Customer site visits where required

Required Skills & Experience:

  • Experience in supporting Windows Desktop
  • Strong people skills
  • Understanding of networking fundamentals TCP/IP DNS DHCP
  • Able to be self-sufficient and driven
  • Willing to learn new skills
  • Extensive experience of troubleshooting a range of devices
  • Ability to provide VIP support both remote and face-to-face
  • Ability to create detailed and accessible documentation
  • Detail-oriented and organized
  • Have an ability to work independently, autonomously, and take initiative
  • Can multi-task and proactively manage various issues and conflicting priorities
  • Have strong and effective written and verbal communication skills


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