Device Support Specialist
3 weeks ago
We are seeking a highly skilled Device Support Specialist to join our team at NEC Software Solutions. This role offers an exciting opportunity for a career-minded individual to enter the medical device industry.
In this position, you will be responsible for providing domain and application support to medical device suppliers of NEC's Health Registry services. You will act as the key point of contact for these suppliers, ensuring that their registry requirements are met.
Your primary objective will be to engage with medical device suppliers to support follow-up of device-related queries, complete key system administration tasks essential to the running of NEC Registry Services, and provide domain and application support.
You will also be expected to identify and drive Registry service improvements through innovation, documentation, and learning resources. Additionally, you will participate in user acceptance testing of registry applications and services.
The ideal candidate will have experience within the healthcare industry, including medical devices, and possess knowledge of GDPR/data protection rules. You will also need to be proficient in Microsoft Office, especially Word/Excel/PowerPoint.
This role presents an excellent opportunity for a self-motivated individual with excellent communication skills to build relationships with internal and external stakeholders alike.
Key Responsibilities:
- Take full ownership of all device-related service requests assigned to the Registry support queue, through to closure.
- Resolution of requests is likely to require investigation, analysis, troubleshooting, and liaison with other teams.
- Ensure the Incident Management system is managed and updated correctly, and service SLAs are met.
Requirements:
- Experience within the healthcare industry, including medical devices.
- Knowledge of GDPR/data protection rules.
- Proficient in Microsoft Office – especially Word/Excel/PowerPoint.
- Knowledge of PRINCE2 or experience running small projects.
Benefits:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8%.
- A selection of flexible benefits to suit your individual needs.
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