Support Team Manager
16 hours ago
About the Role:
We are seeking a Support Team Manager to join our team based in Northampton. As a key member of the team, you will be responsible for leading the service desk and ensuring that it operates at optimal levels.
The successful candidate will have previous experience managing teams, ideally up to 5/6 people, and a strong background in setting up and enforcing fresh SLAs and KPIs within the team. They will also have the ability to provide hands-on escalation support for the team if needed and drive improvements within both the KPIs/SLAs and the ability of the Engineers.
Responsibilities:
- To lead the service desk and ensure it operates at optimal levels
- To manage a team of up to 5/6 people
- To set up and enforce fresh SLAs and KPIs within the team
- To provide hands-on escalation support for the team if needed
- To drive improvements within both the KPIs/SLAs and the ability of the Engineers
Requirements:
The ideal candidate will have:
- Previous experience managing teams, ideally up to 5/6 people
- A strong background in setting up and enforcing fresh SLAs and KPIs within the team
- The ability to provide hands-on escalation support for the team if needed
- Experience of driving improvements within both the KPIs/SLAs and the ability of the Engineers
- Knowledge of ITIL is highly desirable
Salary and Benefits:
We offer a competitive salary of up to £40,000 per annum and a range of benefits including health insurance and pension scheme.
-
Support Assistant Ref: SOLOOJS
3 weeks ago
Northampton, Northamptonshire, United Kingdom Solo Support Services Full timeJob SummaryWe are seeking a compassionate and flexible Personal Assistant to join our team in supporting an individual with complex needs.The successful candidate will require 2:1 evening support, understanding how to respond quickly and effectively to seizure activity, while also supporting the individual's daily care needs, including PEG feeding,...
-
Care and Support Coordinator Ref: SOLOOJS
3 weeks ago
Northampton, Northamptonshire, United Kingdom Solo Support Services Full timeKey ResponsibilitiesWe are looking for a highly motivated and organized individual to provide personalized support to our client.Your key responsibilities will include:Providing 2:1 evening support, including assisting with bedtime routines and responding to seizure activity.Assisting with PEG feeding, respiratory care, medication management, and mobility...
-
Care and Support Professional
4 weeks ago
Northampton, Northamptonshire, United Kingdom Creative Support Ltd Full timeAt Creative Support Ltd, we are seeking a dedicated Care and Support Professional to join our team in Corby, Kettering, Wellingborough, and surrounding areas. This role is an exciting opportunity for individuals who are passionate about delivering person-centred care and support to people with diverse needs.About the RoleWe are looking for a skilled and...
-
Education Support Specialist
4 weeks ago
Northampton, Northamptonshire, United Kingdom Randstad Student Support Full timeAt Randstad Student Support, we are seeking a highly organized and detail-oriented Education Support Specialist to provide vital support to students who require note-taking assistance.About the RoleThis is an excellent opportunity for someone with a passion for creating accessible learning environments and empowering students with disabilities. As an...
-
Test Support Team Leader
1 week ago
Northampton, Northamptonshire, United Kingdom Omega Resource Group Full timeJob Title: Engine Installation ManagerThe Engine Installation Manager is responsible for overseeing the organisation and facilitation of tasks required by support technicians in their work of testing engines on dynamometers or engine sub-assemblies on rigs.This role involves managing the team's workload to deliver various projects in the correct priority and...
-
Dental Support Specialist
3 days ago
Northampton, Northamptonshire, United Kingdom This is an IT support group Full timeJob Title: Dental Support SpecialistWe are seeking an organized and reliable individual to provide administrative support in a busy multi-surgery unit within the Salaried Primary Care Dental Service.The ideal candidate will possess IT skills, knowledge of Microsoft Office, and previous experience in an administrative role in a healthcare setting.Key...
-
Support Team Leadership Role
4 weeks ago
Northampton, Northamptonshire, United Kingdom Noa Recruitment Ltd Full timeNoa Recruitment Ltd is excited to announce a new opportunity for a Service Desk Manager to join our client's team. As a key member of the team, you will lead a well-established support team and play a crucial role in delivering exceptional customer service.Salary: Up to £55,000 (base) with package negotiable for the right person.Key Responsibilities:Manage...
-
Technical Support Team Lead
3 weeks ago
Northampton, Northamptonshire, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeCompany Overview">Ideal Personnel & Recruitment Solutions Limited is seeking an experienced IT Helpdesk Manager to join their team. The successful candidate will be responsible for leading and overseeing the IT helpdesk team, ensuring efficient and effective technical support to internal customers.Job Description">The IT Helpdesk Manager will be responsible...
-
Pastoral Support Specialist
4 days ago
Northampton, Northamptonshire, United Kingdom This is an IT support group Full timeJob OverviewThis is an excellent opportunity to join our team as a Pastoral Leader, working closely with teachers and staff to promote student achievement and well-being.As a key member of our school community, you will play a vital role in shaping the educational experience of our students, ensuring they reach their full potential.We are committed to...
-
Dynamometer Support Team Lead
2 days ago
Northampton, Northamptonshire, United Kingdom Omega Resource Group Full timeAbout This RoleWe are seeking an experienced Dynamometer Support Team Lead to join our team at the Omega Resource Group. In this role, you will be responsible for leading the support team in their work of facilitating the testing of engines on dynamometers or engine sub-assemblies on rigs.The ideal candidate will have previous experience working in an engine...
-
Test Support Team Lead
3 days ago
Northampton, Northamptonshire, United Kingdom Omega Resource Group Full timeAbout the RoleSalary: £50,000 per annumContract type: PermanentOmega Resource Group is seeking a motivated and experienced Test Support Team Leader to join our team in Northampton. The successful candidate will lead a team of support technicians, overseeing the testing of engines on dynamometers or engine sub-assemblies on rigs.The key responsibilities of...
-
Support Team Member
24 hours ago
Northampton, Northamptonshire, United Kingdom Fulbridge Social Care Full timeAbout UsFulbridge Social Care is a leading provider of elderly care services, dedicated to enhancing the quality of life for our service users.We are seeking a Support Team Member to join our team of caring professionals, who will provide high-quality support to our service users in their homes.The successful candidate will have excellent communication and...
-
Operational Team Manager
3 weeks ago
Northampton, Northamptonshire, United Kingdom Sanctuary Personnel Ltd Full timeSanctuary Personnel Ltd has a permanent position available for an Operational Team Manager in the MASH Team, Northamptonshire. The salary for this role is up to £55,519 per annum.The key responsibilities of this role include:Providing leadership and professional support in complex situationsApplying knowledge to enhance practice, procedures, and policies...
-
Dental Administrative Support Professional
3 days ago
Northampton, Northamptonshire, United Kingdom This is an IT support group Full timeJob SummaryThis Dental Administrative Support Professional role involves providing administrative support to the dental team at St James Clinic. The ideal candidate will be well-organised, reliable, and have excellent communication skills.Main ResponsibilitiesPatient Management: Receive patients at the reception desk, direct them within the clinic, and...
-
Care Team Manager
3 days ago
Northampton, Northamptonshire, United Kingdom West Northamptonshire Council Full timeAbout the RoleWe are seeking a skilled Care Team Manager to join our team at West Northamptonshire Council. In this role, you will play a vital part in promoting the rights and responsibilities of working-age adults with disabilities through service provision and development.As a Care Team Manager, you will be responsible for supporting administrative,...
-
Engine Test Team Lead
2 weeks ago
Northampton, Northamptonshire, United Kingdom Omega Resource Group Full timeJob DescriptionEstimated Salary: £50,000 - £65,000 per annum, depending on experience.About the RoleWe are seeking an experienced and skilled Engine Test Team Lead to manage our engine test support team in Northampton. As a key member of our team, you will be responsible for ensuring that all aspects of engine testing are carried out efficiently and...
-
Culinary Team Manager
4 days ago
Northampton, Northamptonshire, United Kingdom Elior Full timeWe are seeking a skilled Relief Chef to join our team at Elior, one of the UK's leading contract caterers. With over 10,000 colleagues operating across various sectors, we pride ourselves on delivering high-quality food and exceptional customer service.Job DescriptionThis role involves proactively managing and supporting a catering team, while creating a...
-
Market Leading Sales Executive
4 weeks ago
Northampton, Northamptonshire, United Kingdom Team First Recruitment Full timeJob OverviewWe are seeking a highly motivated and experienced Sales Manager to lead our sales efforts in the East Midlands region. As a key member of our team, you will be responsible for driving business growth and delivering exceptional customer service.About the RoleThis is an excellent opportunity for a seasoned sales professional to join a...
-
Residential Team Manager
17 hours ago
Northampton, Northamptonshire, United Kingdom Elite Search Associates Limited Full timeWe are seeking a dedicated and compassionate Residential Team Manager to join our team at Elite Search Associates Limited. In this role, you will oversee the daily operations of our residential programs, ensuring the highest level of care and support for children with mental health needs.The salary for this position is approximately £15 per hour, reflecting...
-
Audit Team Manager
1 week ago
Northampton, Northamptonshire, United Kingdom ProTalent Limited Full timeSenior Audit Professional WantedProTalent Limited is a leading top 50 accountancy practice in Northampton, seeking a Senior Audit Professional to join our team. As an experienced Audit Manager, you will lead audits from planning to completion, oversee junior staff, and work with clients across various sectors.About the Firm:We are a dynamic and innovative...