Customer Incident Response Specialist

4 weeks ago

Enfield Town, Greater London, United Kingdom Thames Water Utilities Limited Full time
Job Title: Customer Incident Responder

At Thames Water, we're committed to delivering life's essential service to our customers and communities. As a Customer Incident Responder, you'll play a critical role in ensuring the smooth operation of our water distribution network.

Key Responsibilities:
  • Setting up and operating bottled water stations during incidents to ensure customer safety and satisfaction.
  • Supporting small incidents by distributing bottled water directly to customers, prioritizing vulnerable and non-vulnerable individuals.
  • Working in compliance with Company procedures, including Water Hygiene regulations and Health & Safety guidelines.
  • Providing support to our customer response team during other incidents, such as distributing letters to customers in support of waste incidents.
  • Driving a company-provided van in accordance with road traffic legislation at all times.
  • When not at an incident, you'll perform a range of customer-focused duties, including delivering water to vulnerable customers and scouting sites for potential bottled water stations.
Requirements:
  • Understanding of and experience working within operational procedures, preferably within the water sector.
  • Ability to meet the physical demands of the role, including manual handling.
  • A full valid UK driving license and confidence behind the wheel.
  • 24 days' holiday per year, increasing to 28 with length of service, plus bank holidays.
  • Contributory pension scheme with a maximum employee contribution of 12%.
  • Personal Medical Assessments available to all employees once a year.
  • Access to our benefits hub, offering a range of discounts and information to support your wellbeing.
About Thames Water:

We recognize that people are at the heart of our business. To succeed in providing life's essential service, we need a diverse range of skills and capabilities. Our diversity and inclusion aim is to create a workplace where everyone feels valued, respected, and empowered to contribute.

Full training will be provided for this role, which offers an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues, and earn extra money along the way.

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