Debt Recovery Specialist
2 weeks ago
At RSM, we are seeking a skilled Debt Recovery Specialist to join our team in Brentwood. As a key member of our Restructuring Advisory department, you will play a vital role in supporting our Debt Management team in maximising recoveries on behalf of our clients.
As a Debt Recovery Specialist, you will be responsible for effectively collecting outstanding business-to-business debt by phone and in writing in a busy department. You will also conduct investigations into customers' affairs, asset position, and identifying business distress and associated trigger points.
We are looking for a proactive and forward-thinking individual who is able to work independently as well as part of a team. This role would suit someone who is resilient with strong negotiation skills and has experience of working in a telephone-based role, either within debt collection, customer services, or sales.
We offer a range of benefits, including a competitive salary, excellent training opportunities, and a supportive team environment.
Responsibilities:
- Effectively collect outstanding business-to-business debt by phone and in writing in a busy department.
- Conduct investigations into customers' affairs, asset position, and identifying business distress and associated trigger points.
- Identify potential cases for further action, be it legal escalation or an internal referral.
- Provide weekly, monthly, and ad-hoc updates and reporting to clients and analysis of debt to Managers.
- Ensure that defined debt management processes are followed with a continual improvement mindset communicating with management teams to provide updates and with an aim to improve efficiencies across the department.
- Minimise any potential complaints – and where they do occur deal with these in line with the agreed procedures.
- Meet regular targets that are set both within your team and the department.
- Understanding and having the ability to adopt approaches towards different customers according to the situation. Have a good understanding of the way to identify and deal with Care/Vulnerable customers and assist them as best you can.
- Maintain awareness of Treating Customers Fairly when communicating with customers.
- Assisting with other departments if and when necessary, including upselling of internal portfolio risk products.
- Consider the use of data and analytics and how it can be used to drive efficiencies and deliver a premium service to our clients.
Personal and Professional Qualities:
- We are looking for a proactive and forward-thinking individual who is able to work independently as well as part of a team. This role would suit someone who is resilient with strong negotiation skills.
- Experience of working in a telephone-based role, either within debt collection, customer services, or sales.
- An insolvency-based background would be beneficial.
- Understanding of business-to-business debt collection.
- Previous experience of working with clients within the utilities sector would be beneficial.
- Studying for Institute of Credit Management would be advantageous.
- Effective use of IT including Excel, Word, and PowerPoint.
- Maintains high professional standards of conduct and practice.
- Able to organise and manage time efficiently and effectively whilst being flexible.
- Awareness of TCF, Lending Standards Board.
- Excellent written and verbal communication skills.
- Ability to multitask and work in a fast-paced environment is essential.
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