Technical Programme Manager

4 weeks ago

London, Greater London, United Kingdom CDW UK Full time

About CDW UK

We are a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the globe. Our company is a Fortune 500 organisation and member of the S&P 500 Index, with headquarters across the United States, United Kingdom and Canada.

At CDW, we pride ourselves on "making amazing happen". Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires our teams to do the same. From the colleagues beside us to the leaders who guide us, we move forward together.

Job Summary

We are seeking a highly skilled Technical Delivery Manager to consult, design, plan and carry out technical governance on complex multi-technology/vendor projects. The successful candidate will act as the conduit between Solutions Architects and Professional Services during pre-sales and delivery. Once a project is in flight, the Technical Delivery Manager will act as the technical lead working closely with the Programme manager to identify risks and in turn support the project team with mitigation plans.

Key Responsibilities:

  1. Take ownership and lead the design and delivery of services across a wide range of clients and technologies.
  2. Act as a coach / mentor and technical escalation in all areas where they are considered a subject matter expert, providing expert-level knowledge in respect to issue resolution, standards, design, best practice, delivering quality and reference target architectures.
  3. Work collaboratively with Sales, Projects Practice, Pre-Sales, Customers and other parties as required.
  4. Create technical documentation as and when required.
  5. Support / review High Level Designs.
  6. Support / review PS Costings sheet.
  7. Low Level Designs.
  8. Statement of Works (SoW).
  9. Ability to run project design workshops.
  10. Renew / upgrade required certifications.
  11. Takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters.
  12. To assist in the design of Proof of Concept to support the delivery of a solution.
  13. To create / support the creation of test documentation and test scenarios.
  14. Ensures personal and business objectives and set KPI targets are met or exceeded.
  15. Proactively questions and evaluates existing systems, standards, documentation and procedures and makes recommendations for improvement.
  16. Provides technical leadership within the team and contributes towards strategic technical roadmaps – working with pre-sales, partner management and CTO teams.
  17. Accountable as lead technical role for one or more projects they are assigned.
  18. Acts as a coach / mentor for other colleagues.

Qualifications, Skills & Experience

  1. Demonstrable skills and knowledge in multiple technology areas.
  2. Professional certifications e.g. TOGAF, ITIL, Prince2.
  3. Previous Professional Services / Consultancy role experience.

Essential Attributes

  1. Quality focused with excellent attention to detail.
  2. Excellent communication skills.
  3. Ability to provide technical leadership on large multi-technology projects.
  4. Ability to effectively manage own time.
  5. Experience and ability to develop and build relationships with a range of stakeholders.
  6. Works well as part of a team and can be self-motivated when required.
  7. Continually looks for opportunities for self-improvement and innovation.
  8. Supporting of pre-sales activities / engagements.

What We Offer

At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all colleagues and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion / belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

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